Enrolment Officer

About the Role 

The position reports to the Coordinator Enrolment Operations and Compliance Services and is responsible for the planning, processing, scheduling and delivery of the student enrolment processes and activities that occur across the organisation for multiple student cohorts. A major focus of this role is to support the further development of on-line enrolment/re-enrolment processes across the University. It works closely with other enrolment staff to ensure that student enrolment administration needs are met and that students have a positive and hassle-free enrolment experience.

The position assists the Coordinator to ensure that all enrolment related activity runs smoothly and on schedule. The role is expected to act as a subject matter expert for key operational activities and is required to work closely with the key stakeholders to ensure that students’ transition from application to enrolment occurs and that their experience is a seamless one.

Full-time, fixed-term position until 2 March 2027 at our Hawthorn campus.

Hybrid role – two days in the office Wednesday and Thursday.

About You  

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Demonstrated ability in customer/student focused operations.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated commitment of excellence in the provision of service, quality, and the promotion of a culture of continuous improvement.
• Analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues.
• Demonstrated capacity to conceptualise, develop, review, and maintain significant policies and procedures.
• High level ability and skills in the use of Microsoft Office software packages including word processing, spreadsheets and databases.
• Demonstrated ability to learn and effectively use a variety of other computer software packages such as the University’s Student Management System.
• Demonstrated experience in higher education / vocational education/ Foundation and Pathways administration management, especially in relation to enrolments, course advice, and enquiry management.

About Swinburne University of Technology 

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.  

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply 

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications Close: Monday 31st August.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact talentacquisition@swin.edu.au or call +61 • •••• •550.  Please note: this phone number is for disability and reasonable adjustment enquiries only.  General enquiries about the role can also be emailed to talentacquisition@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

As a Circle Back Initiative Employer, we commit to responding to every applicant.