Junior Administration Support Officer

Junior Administration Support Officer (Reception and Administrative Support)

Be the welcoming face of Holy Family Services

Holy Family Services is seeking a friendly, organised and enthusiastic Junior Administration Support Officer to join our team. This is an excellent opportunity for someone starting their administrative career who enjoys helping people and making a positive impact on those they meet.

As the first point of contact for residents, families and visitors, you will play an important role in creating a warm, professional and supportive environment that reflects the values of Holy Family Services.

About the Role

Key Responsibilities:

• Welcome residents, families and visitors with warmth and professionalism

• Manage incoming phone calls, emails and enquiries

• Maintain reception and meeting areas to a high standard

• Assist with appointment scheduling and calendar management

• Perform general administrative tasks including filing, data entry and record keeping

• Prepare correspondence, documents and reports as required

• Support staff with administrative and operational activities

• Handle confidential information with discretion and professionalism

• Assist with office supplies management and other office duties

About You

We are looking for someone who is:

• Friendly, approachable, customer-focused and well presented

• Highly organised and able to manage multiple tasks

• A confident communicator with strong interpersonal skills

• Reliable and eager to learn

• Proficient in Microsoft Office applications including Outlook, Word and Excel, working knowledge of Canva would be desirable but not essential

• Comfortable working in a busy team environment

• Committed to delivering excellent service to residents, families, staff and visitors

Qualifications and Experience

• Minimum Higher School Certificate or equivalent

• Previous administration, reception or customer service experience

• A positive attitude and willingness to learn

• Relevant administrative qualifications would be an advantage

About Us

Holy Family Services is a residential aged care provider and retirement village, dedicated to making a positive difference in the lives of elderly individuals and their families. We are driven by the values of Hospitality, Acceptance and Love. Our mission is to provide a quality, resident focused service that is based on Christian values of the Catholic tradition. We foster a workplace culture that places importance on collaboration, respect and continuous improvement.

Why Join Holy Family Services?

At Holy Family Services, you will work alongside a committed and compassionate team who are focused on delivering quality care and enriching the lives of elderly individuals. As an employer we believe in supporting the wellbeing and ongoing professional development of our employees. We offer above award remuneration and access to salary packaging. In this junior role, we will provide on the job training and support to the successful candidate.

If you could be the welcoming face of Holy Family Services we would love to hear from you. Submit your resume and share in a cover letter why you would be an excellent candidate for this role.