Service Planning Analyst

Narre Warren, Hybrid & Flexible Working OptionsLimited Tenure Contract until 30 June 2027$ 102,667.97 - $ 111,908.11 + Superannuation based on experience (Band 6)Monthly RDO for full time hours 40 hour weeks
Why Choose City of Casey The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast - inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.Why You’ll Love Working with UsAt the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology.Reproductive health leave, up to 5 days of paid leave to support our employeesTHRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.24/7 confidential counselling for you and your immediate family, offering support whenever you need it.Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.Ongoing professional development to help you grow your skills and advance your career.Free Workout Wednesdays, discounted gym memberships and an onsite café - convenience in one place.Private Health discounts for employees, through the access of the local government health plan.Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.Paid Christmas Shut Down LeaveAnd more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey
About the RoleThe Service Planning Analyst plays a key role in helping shape the future of services at the City of Casey. Working across a range of strategic service planning and review projects, you'll gather, analyse and interpret data from multiple sources, turning complex information into meaningful insights that support informed decision-making. You will support the development of Strategic Service Plans, service reviews and continuous improvement initiatives through research, benchmarking, stakeholder engagement and evidence-based analysis.More than a data analyst, you'll be a trusted partner to leaders across the organisation, helping them understand the story behind the numbers and supporting the delivery of key messages to stakeholders and senior decision makers. Your work will contribute to reports, presentations and recommendations that influence service planning across one of Victoria's fastest growing municipalities.This is an exciting opportunity to join a highly regarded team with strong succession opportunities, broad organisational exposure and the chance to make a genuine contribution from day one.What You’ll deliverAnalyse and interpret data from a range of sources to provide evidence-based insights that support strategic planning and decision-making.Turn complex data into clear, meaningful reports, presentations and recommendations for leaders and stakeholders.Design and deliver research, benchmarking and analysis activities for Strategic Service Plans, service reviews and improvement initiatives.Collect, validate and analyse community, customer, operational, performance and industry data to identify trends, opportunities and emerging issues.Partner with managers and stakeholders across the organisation to support the communication of key findings and recommendations.Facilitate stakeholder engagement activities, workshops, interviews and consultation processes.Contribute to the continuous improvement of service planning methodologies, frameworks, tools and practices.Build productive relationships across Council and external organisations to gather insights and support project outcomes
What You’ll BringDemonstrated experience analysing and interpreting complex data, identifying trends and providing actionable insights that support decision-making.Strong ability to communicate data and research findings in a clear, engaging and meaningful way to a range of audiences.Experience preparing high-quality reports, presentations and recommendations for leaders and stakeholders.Exceptional attention to detail and commitment to producing accurate, reliable information.Strong stakeholder engagement and relationship-building skills, with the confidence to work collaboratively across diverse teams and levels of the organisation.Experience conducting research, benchmarking and analysis to support strategic initiatives and continuous improvement.Advanced Excel and PowerPoint skills.A curious mindset, collaborative approach and genuine desire to contribute to a positive team culture.Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
Please visit our careers page at Careers at Casey to view a detailed position description.Please ensure that you are eligible to apply for this position in line with the Workforce Management Policy for internal movements.How to ApplyIf you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!Apply online by submitting your cover letter and resume.For enquiries, contact Nathan Bye, Service Planning and Review Lead at talent@casey.vic.gov.auApplications close Friday 11 September 2026 at 11:55pm.Please note: Applications are only accepted via our online portal.Our Commitment to Diversity & InclusionThe City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.=Please note: Unsolicited emails or approaches from recruitment agencies will not be acceptedThe City of Casey reserves the right not to make any appointments for this position.For more information about the City of Casey and to stay updated, follow us on LinkedIn.