Medical Receptionist/ Administrator

Part time (Wednesday, Thursday & Friday)

OAPL is a successful privately owned Australian subsidiary of the OPED Group of Companies.  We are a leading Australian provider of Prosthetic and Orthotic clinical services and products.

We are seeking an experienced, efficient Receptionist/ Administrator with a passion for Customer Service and excellent organisational skills to join our dynamic & friendly team, based at OAPL Footscray.

As the Receptionist/Administrator your role is critical in supporting the day to day running of the busy practice and ensuring a commitment to the delivery of professional, caring and friendly services to patients, referrers and customers. 

• Coordinate daily administrative functions / Reception duties including but not limited to; greeting patients, diary/calendar management for the clinic, processing payments & receipts, phone system management and providing support.

• Portray professionalism and integrity along with demonstrating behaviour and attitude that is in line with the company’s core values.

• Communication, follow up and invoicing with/of local funders for our local and external clinics.

• Manage patient complaints ensuring appropriate protocols and guidelines are followed.

• Manage the cleanliness and restocking of all patient and staff amenities, including but not limited to common areas, waiting rooms, treatment room & staff facilities.

• Update and maintain confidential information databases to a high standard, in line with company policies and audit requirements. (We use ‘Cliniko’ patient management system)

• Conduct ad-hoc projects and administrative duties.

Required Skills

• Previous experience working within a health environment/clinic will be advantageous.

• Ability to effectively and professionally communicate with patients and staff members in a clear and concise manner – both verbally and written.

• Ability to work under pressure - no two days are ever the same at our clinics! 

• Strong organisational skills with proven ability to plan, manage & prioritise a busy workload.

REQUIREMENTS:                                                                                               

• You will be required to apply for an NDIS Workers Screening Check (The Clinical Admin Manager will assist with this application)

What we can provide

• Dynamic, enjoyable, supportive culture, based on our values

• Corporate Travel Program 

• Employee Assistance Program (EAP)

• Free on-site carparking 

• Newly renovated facility with excellent amenities