Brand & Communications Manager

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

About the Role

The Brand & Communications Manager is responsible for developing and delivering a wide variety of brand and communications activities that build and enhance Chubb’s brand and reputation with brokers, clients and staff in Australia & New Zealand.
This is a hands-on role spanning brand management, campaign planning, content development and social media. 
 

In this role, you will:

Brand Management 

• Support Brand Management activities within Chubb in A&NZ, advising on brand application across products, environments, and external messaging.
• Develop and edit high-quality content for the Chubb brand across a range of digital and physical environments and including announcements, presentations, speeches, website content, thought leadership and social media
• Assist in the day-to-day management of briefs and projects outsourced to Chubb’s panel of creative services vendors, supporting team and business requests for digital and physical branded assets, ensuring alignment with Chubb’s brand, target audiences and business objectives.
• Provide input into the development and refinement of brand strategies for various audience segments.
• Support delivering brand advice re: product propositions, service and employee initiatives, design and tone of voice standards, media placement, sponsorship decisions, and partnership/co-branding solutions.
• Assist in the localisation of global and regional brand initiatives for A&NZ markets, collaborating with colleagues to ensure local needs are addressed.
• Support the adoption of AI technologies within brand management, to enhance efficiency, innovation, and quality.
• Support the delivery of other brand campaigns or initiatives within the A&NZ team, as required. 

Internal & External Communications 

• Create and edit content and campaigns for internal and external channels, including executive communications, broker materials, website content, thought leadership and social media.
• Support the development of executive communications, including speeches, presentations, talking points, and thought leadership content for Chubb’s executive team.
• Collaborate with stakeholders across the business to gather information and translate complex topics into clear, audience-appropriate communications.
• Deliver internal communications initiatives, support employee engagement, maintain the intranet, and provide guidance to stakeholders on effective messaging.
• Support the event delivery of town halls, executive presentations, conferences, webinars, broker events, media materials and brand campaigns within A&NZ.
• Support coordination of media issues and regional/global approval processes. Assist in maintaining crisis communications protocols, templates and response materials.
   

Social Media and Campaigns

• Develop engaging content for Chubb’s corporate social media channels to support brand visibility and thought leadership. 
• Manage the review and approval process for corporate social media content to ensure accuracy, compliance and brand alignment.
• Track and report on social media performance, providing insights and recommendations to improve engagement.
• Support the delivery of best-practice guidance for social media (as guided by Regional and Global teams) for use and deployment in A&NZ.
• Assist in briefing and managing PR, content agencies, and other agency partners as required. 
• Assist the broader Brand, Marketing & Communications team on brand and marketing initiatives and campaigns as required.

Operations, Stakeholder Engagement & Governance

• Support the effective operation of the Brand & Corporate Communications functions through the development of communication templates, processes and resources.
• Work closely with legal, compliance and privacy teams to ensure compliance with internal policies and regulatory requirements.
• Support reporting on communications activity, providing insights into performance and impact.

What you’ll bring to the role

• Experience in brand management, creative services (in-house or agency), marketing production, and/or account management.
• Experience managing creative and production vendors, including oversight of deliverables and budgets.
• Excellent copywriting skills and the ability to develop communications (across image, design, and copy) tailored to audience, objectives, and desired outcomes.
• Skilled at communicating brand standards to non-marketing stakeholders, including what is and isn’t on brand, and why.
• Ability to work efficiently in complex and ambiguous environments, maintaining a high attention to detail.
• Strong stakeholder engagement and influencing skills, inspiring others to work within established processes and standards.
• Pragmatic and hands-on—comfortable using tools as required and proactively learning new skills as a self-starter.
• Proven project management skills, including planning, execution, and reporting.
• Ability to champion Chubb’s risk culture and advocate for positive customer outcomes.

Desirable:

• Strong understanding of financial services and/or regulated environments.
• Experience working in a B2B corporate environment.
• Versatility across marketing skills (e.g., digital, analytics, sales enablement, events, research, customer experience, social media, email, internal comms, PR).
• Commitment to continuous learning, with strong knowledge of other brands, best practices, and brand communication techniques.
• Confident in constructively challenging and obtaining necessary inputs from others to ensure project success.
   

Why Chubb?

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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