Managed Services Technician

Join the leading Moreton Bay Managed Services Provider!

Are you a skilled IT professional looking for your next challenge? We’re expanding and seeking a Managed Services Technician to join our dynamic team.

ABOUT CENTRA

Centra is a customer-focused Managed Services Provider (MSP) and Licensed Telecommunications Carrier serving small to medium enterprises (SME) across Australia. Our services include: 

• On-premise and cloud-hosted infrastructure

• Cloud-based phone systems

• Internet solutions (NBN, fibre, fixed wireless)

• IT support across Brisbane, Fraser Coast, and regional Queensland

Our clients vary in size and requirements, from full-service partnerships to ad hoc IT support. We pride ourselves on delivering excellent service and fostering a close-knit, supportive team environment, even with team members working across different locations.

THE ROLE

As a Managed Services Technician, you'll be getting hands-on experience across a variety of day-to-day IT support tasks while learning from a skilled and supportive team.

This role will involve approximately 60% of your time on-site at our high-profile client's premises, with the remainder based in our head office. You'll be responsible for:

• Delivering friendly, reliable technical support, primarily to our high-profile client on-site, as well as other business clients from head office

• Assisting with the management of Office 365 environments, including user accounts and basic administration

• Working with Active Directory and Windows-based systems under the guidance of senior technicians

• Supporting the configuration of Microsoft Cloud tools such as Teams and SharePoint

• Assisting in IT infrastructure tasks and project work as part of a wider team

• Liaising with third-party vendors and escalating issues where needed

• Sharing knowledge with teammates and contributing to a positive team culture

• Providing excellent customer service with a can-do, solutions-focused attitude

WHAT WE'RE LOOKING FOR

To succeed in this role, you should have:

• Basic working knowledge of Office 365 and Windows operating systems

• Some hands-on experience with IT support or helpdesk environments (internship or entry-level experience welcome)

• A willingness to learn and a keen interest in troubleshooting day-to-day tech issues

• Good communication skills and a friendly, customer-focused approach

• The ability to stay organised and manage tasks with guidance from senior team members

• A genuine passion for technology and eagerness to grow your skills

• A current, valid driver's licence

WHY JOIN CENTRA?

• A supportive, knowledgeable team to learn from

• Exposure to cutting-edge networks, ISP, and voice platforms

• A strong, growing company with local and interstate expansion opportunities

• A fantastic work environment where teamwork and innovation are valued

LOCATION & TRAVEL

This role is based in our Brisbane office, with onsite work at our clients location. You’ll be an integral part of our growing IT landscape and may travel occasionally to participate in projects and onboard new clients.

If you’re passionate about IT, thrive in a fast-paced environment, and want to work for a company that values both its clients and its team, we’d love to hear from you!