SIAM Command Center Consultant

Job Title: SIAM Command Center ConsultantLocation: Sydney, Australia (Hybrid)Job Type: ContractExperience: 8+ Years

Job Summary:
We are seeking an experienced SIAM (Service Integration and Management) Command Center Consultant to join our client in Sydney on a contract basis. The ideal candidate will have extensive experience in IT Service Management, Service Integration, Major Incident Management, and Command Center operations within complex multi-vendor enterprise environments.The consultant will be responsible for ensuring seamless coordination across multiple service providers, driving operational excellence, and maintaining high availability of business-critical services.

Key Responsibilities:
Operate and manage the SIAM Command Center supporting enterprise IT services.Coordinate and govern multiple service providers to ensure adherence to agreed SLAs and OLAs.Lead Major Incident Management (MIM), facilitating bridge calls and ensuring timely service restoration.Monitor enterprise infrastructure, applications, cloud platforms, and business services.Manage Incident, Problem, Change, and Event Management processes aligned with ITIL best practices.Act as the central communication point during critical incidents and service disruptions.Drive service integration across infrastructure, cloud, application, network, and security teams.Analyze recurring incidents and work with Problem Management teams to implement permanent fixes.Prepare operational dashboards, service reports, and executive communications.Ensure compliance with governance, operational standards, and audit requirements.Participate in disaster recovery exercises, business continuity activities, and service readiness reviews.Identify opportunities for process automation and continual service improvement.

Required Skills & Experience:
8+ years of experience in IT Infrastructure Operations, Service Management, or SIAM environments.Strong experience working in Enterprise Command Center or Network Operations Center (NOC).Hands-on experience with SIAM operating models and multi-vendor governance.Proven expertise in Major Incident Management and Service Restoration.Strong knowledge of ITIL v3/v4 processes.Experience with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.Experience monitoring enterprise environments using tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar.Excellent stakeholder management and communication skills.Experience coordinating cross-functional technical teams during high-priority incidents.Strong analytical and problem-solving skills.Ability to work in a fast-paced, 24x7 operational environment.

Preferred Skills:
ITIL Foundation or ITIL 4 Certification.SIAM Foundation/Professional Certification.Experience with cloud platforms (AWS, Azure, or Google Cloud).Knowledge of DevOps, SRE, or Site Reliability practices.Experience with enterprise monitoring and observability platforms.Familiarity with Agile delivery methodologies.

Key Competencies:Service Integration & Management (SIAM)Major Incident ManagementCommand Center OperationsIT Service Management (ITSM)Vendor ManagementEvent ManagementChange ManagementProblem ManagementServiceNowService GovernanceRoot Cause Analysis (RCA)Stakeholder CommunicationOperational ExcellenceContinuous Service Improvement (CSI)