Senior Implementation Officer (Identified))

Senior Implementation Officer, Closing the Gap, Reform 4 (Identified)

The Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Implementation Officer to join their team!

This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.

Benefits

• Temporary opportunity - until 30 June 2028
• Clerk Grade 9/10; base salary $133,348 - $146,945 per annum plus super
• Genuinely hybrid working arrangements - two days per week on site
• State of the art offices
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us

Between 2025-28 the Department of Customer Service (DCS) will work in partnership with Aboriginal Affairs (AANSW) and the NSW Coalition of Aboriginal Peak Organisations (NSW CAPO) to deliver the Closing the Gap (CtG) Priority Reform 4 (PR4) implementation actions and Aboriginal Data Sovereignty and Governance (ADS&G) reform development work program (PR4 Program).

DCS will work with all NSW government agencies on key implementation actions on behalf of the partnership, to improve shared access to and shared decision-making regarding NSW Government-held data for Aboriginal communities.


Understand more about the Department of Customer Service - here

Primary Purpose of the Role

The Senior Implementation Officer will coordinate the delivery of a whole-of-government Shared Data Access Service for Aboriginal Communities, which will be underpinned by a whole-of-government policy and technical enablers.

The role will focus on building relationships with Aboriginal data requesters, promoting the Service and contributing to continuous improvement strategies. Additionally, this role will support the broader Priority Reform 4 program through assisting the exploration and implementation of a policy and technical enablers that are culturally informed and responsive to Aboriginal data requestors.

This role will be responsible for providing advice and guidance to agencies to solve problems to improve access to meaningful data in a timely way.


Key Responsibilities

• Coordinate the cross-agency network responsible for delivery of the Shared Data Access Service for Aboriginal Communities and to assist network members to support change management across agencies.
• Coordinate and respond to multi-agency and complex data requests for Aboriginal communities in a solution-focused and respectful way.
• Foster a culture of continuous improvement to processes and practices across the Service network to improve the Shared Data Access Service for Aboriginal Communities.
• Analyse and generate insights from the Shared Data Access Service for Aboriginal Communities data request log and cross agency Service network, to drive continual improvement of the Service in a streamlined, relevant and culturally appropriate way.
• Conduct, analyse and synthesise research to inform development of a whole-of-government policy and related initiatives that agencies can use to increase data sharing maturity and capabilities.
• Identify, research and implement promotional opportunities arising from the technical and legal foundation work to drive Priority Reform 4 commitments.
• Build the capacity of the Department's central coordination team to provide a culturally informed and responsive service and data policy advice through advice and education as required.

About You

• You are passionate about enabling ethical, innovative and transparent data sharing, particularly in partnership with Aboriginal communities.
• Experience building relationships to solve problems relating to the collection, access, management and use of data in government or non-government contexts.
• Demonstrated experience in delivering high quality customer service in either the delivery of services or projects, ideally in an Aboriginal policy or service delivery context.
• You identify as a person of Aboriginal descent, including submission of supporting document for family's Aboriginal descent and acceptance by their local Aboriginal community as a person of Aboriginal descent.
• Relevant tertiary qualifications and/or equivalent, relevant professional experience and training.

We value diverse experiences:
Even if you're not sure you meet all requirements, we encourage you to apply.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo to support Aboriginal communities have improved access to data, we would love to hear from you!

What we need from you:

To start your journey towards becoming our Senior Implementation Officer, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please include a response to the targeted questions below. Please ensure that your response is not more than 600 words.

Targeted Questions:

1. Describe a time when you needed to support a stakeholder through a situation where there was no clear pathway or guidance on how to do this. How did you approach the problem and what was the outcome?

2. Describe a situation where you needed to reconcile conflicting stakeholder perspectives. What was your approach and what would you do differently next time?

For any enquiries about the role please contact Matt McCourt Shared Data Access Service Manager, Closing the Gap Priority Reform 4 via ••••@customerservice.nsw.gov.au



Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sandy Anderson via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 7th September 2026

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process