Customer Service Co-Odrinator/Outbound Client Services

Monday to Friday | 8:00am – 4:30pm | Permanent Full-Time

AM Compressors is one of Australia's leading suppliers of industrial air compressors and associated equipment. Established for over 23 years, we have built a strong reputation for quality service, long-term customer relationships and consistent business growth. Due to our continued expansion, we are seeking a professional and enthusiastic Customer Service Co-ordinator to join our friendly team.

This is an outbound customer service position where your primary responsibility will be contacting our existing customers by phone to schedule preventative maintenance and service work for our field technicians.

If you're someone who genuinely enjoys speaking with people, building rapport over the phone and staying organised, this is a role where you'll thrive. This position involves being on the phone for a significant part of each day, so we're looking for someone who is confident making outbound calls and enjoys this style of work.

In addition to booking customer appointments, you'll work closely with our service team to ensure technicians' schedules are efficiently coordinated while maintaining the high level of customer service our clients have come to expect.

• Proactively contact existing customers to arrange service and maintenance appointments.

• Build and maintain positive relationships with our long-standing client base.

• Coordinate technician schedules to maximise efficiency.

• Liaise with customers, technicians and suppliers regarding service requirements.

• Accurately update customer information and bookings within our operating system.

• Deliver friendly, professional customer service on every interaction.

To be successful in this role you will have:

• Previous outbound calling, customer service or appointment scheduling experience.

• A confident, clear and professional telephone manner.

• The ability to comfortably spend much of your day speaking with customers over the phone.

• Excellent communication and organisational skills.

• Strong attention to detail and good computer skills.

• A positive attitude and the ability to work well within a supportive team.

• Permanent full-time position.

• Monday to Friday hours (8:00am – 4:30pm).

• Attractive remuneration with regular reviews

• Full training and ongoing support.

• Stable employment with a well-established and growing Australian company.

• Friendly, supportive and professional team environment.

• Opportunity to build a long-term career with a respected industry leader.

If you enjoy talking to people, take pride in delivering excellent customer service and are looking for a stable role with a successful Australian business, we'd love to hear from you.