Learning Solutions Training Manager

Probe CX is evolving. We are making a significant investment in centralising our Learning & Development and Quality teams to create a global Centre of Excellence. We are looking for our first on-the-ground Learning Solutions Training Manager in Melbourne to act as the cornerstone for our AU/NZ transformation.

This is not a standard, siloed operational training job. This is a dynamic, hybrid role that bridges the gap between daily operational training delivery and strategic organisational development.

You will act as the L&D leader for our shared services and smaller accounts, while taking full ownership of the rollout for our flagship CX Leadership and Onboarding programmes across the region.

What You’ll Be Doing

Reporting into the regional L&D leadership, you will balance operational demands with high-impact talent strategy.

Your Day-to-day Will Involve

Leadership Development: Taking highly successful leadership programmes currently piloted in the Philippines, customising them for the Australian market and facilitating them for our emerging and new leaders.Building the COE: Overseeing centralised, transferable skills training (e.g., resilience, advanced soft skills, sales fundamentals) that can be deployed universally across multiple campaigns.Managing the Foundation: Launching and governing our newly developed CX New Employee Onboarding (NEO) programme, ensuring every new hire receives a premium foundational experience.Team Leadership: Building and managing a shared support training team (projected to grow to 4–5 direct reports), establishing performance standards and guiding trainers embedded within our operational outliers.

What You Bring to the Table

We are looking for an L&D professional who is as comfortable in a strategic design meeting as they are commanding a room of operational leaders.

You Should Bring

BPO / Contact Centre DNA: A deep, practical understanding of fast-paced operational environments. You know how contact centres work and how to translate business needs into learning solutions.L&D Expertise: Proven experience in Learning & Development or Organisational Development, with a clear track record of developing and facilitating impactful leadership training.Charisma & Facilitation Skills: The ability to captivate an audience. You will be training leaders, so you need the gravitas, emotional intelligence and presentation skills to hold their attention and respect.People Management: Experience (or a strong readiness) to mentor, manage and elevate a team of facilitators.

Role Logistics & Benefits

This is a permanent, full-time position based out of our Melbourne office. As this role interfaces heavily with our global teams, you will enjoy a high degree of autonomy and strategic exposure, working closely with L&D Directors across the APAC region.

To Support Our Top Talent, We Offer

The opportunity to build and shape a regional function from the ground upAccess to comprehensive professional development and global networkingA supportive, inclusive and highly innovative company culture

About Probe Group

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.

We work hard and love a good challenge. With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.

At Probe, expect to think differently, challenge the norm and find your purpose.