TLM Support Engineer - L3 Prod Support

Position: TLM Support Engineer - L3 Prod SupportLocation: SydneyDuration: 12 months
Role OverviewWe are seeking an experienced TLM Support Engineer - L3 Prod Support to provide application support, monitoring, incident management, and operational stability for the Transaction Lifecycle Management (TLM) platform. The role involves supporting trade processing workflows, investigating production issues, collaborating with business and technology teams, and ensuring smooth transaction processing across financial systems.Required Experience3 to 5 years of experience in Application/Production Support.Experience supporting TLM (Transaction Lifecycle Management) applications.Knowledge of trade lifecycle processes in Capital Markets, Investment Banking, or Treasury domains.Experience in incident, problem, and change management.Key ResponsibilitiesMonitor and support TLM production environments.Investigate and resolve transaction processing failures and reconciliation issues.Analyze application logs, system alerts, and batch processing failures.Perform root cause analysis (RCA) and implement preventive measures.Handle L2/L3 support activities and participate in on-call support rotations.Collaborate with business users, operations teams, and development teams to resolve issues.Support system upgrades, releases, and production deployments.Create and maintain support documentation, SOPs, and knowledge articles.Ensure compliance with SLAs and operational procedures.Technical SkillsMandatoryTransaction Lifecycle Management (TLM) Platform SupportSQL (Oracle/SQL Server)Unix/Linux Commands and Shell ScriptingIncident Management and RCAApplication Monitoring ToolsLog Analysis and TroubleshootingPreferredITIL FrameworkControl-M, Autosys, or similar scheduling toolsSplunk, Dynatrace, AppDynamics, Grafana, Kibana, ElasticMessaging Technologies (MQ, Kafka)Python or Shell ScriptingREST API troubleshootingDomain KnowledgeTrade lifecycle managementCash and securities reconciliationSettlement processesException managementFinancial Market OperationsSoft SkillsStrong analytical and troubleshooting abilities.Ability to work under pressure in a production support environment.Excellent communication and stakeholder management skills.Team collaboration and documentation skills.
Nice to HaveExposure to Banking, Capital Markets, Treasury, or Investment Banking applications.ITIL Foundation Certification.Experience in handling critical production incidents and major outage management.