Workforce Retention Consultant

Who Are We?

Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability. 

Inclusive Employment Australia (IEA) is a program that aims to provide specialist support to people living with disabilities seeking employment.

The Opportunity

The purpose of the Workforce Retention Consultant (WRC) is to provide post placement support to participants ensuring they remain employed in their jobs ensuring both employer and the participant receive the necessary support, tools and education to maintain successful working relationship.

Job type: Max-Term Full-Time until 31st Oct 2027

Location: Campbelltown, Camden and Ingleburn NSW (some travel may be required across the region)

Salary: $68,990 per annum + super and $15,900 in salary packaging + monthly RDOs

Your key responsibilities include, but are not limited to:

• Undertaking assessments to determine the support needs of participants and evaluate progress and adjust plans as needed to enhance employee retention and job satisfaction.
• Maintaining accurate records of participant regular interactions and compliance with all guidelines.
• Working with participants and employer to ensure smooth transition into the workplace including keeping both parties informed of key dates and servicing requirements.
• Reviewing and maintaining claims submission including identifying any issues that may impact the claim eligibility. 

Essential Criteria:

• Excellent customer service and interpersonal skills.
• Highly developed administrative and organisational skills.
• Ability to work in target based, fast paced environment.
• Exceptional verbal and written communication skills and ability to interact effectively with people across different cultures and backgrounds.
• Ability to prioritise workload, use initiative and multi-task.
• Ability to work effectively and collaboratively as part of a team.
• High level of computer literacy. 
• Satisfactory background checks including Police Check and Working with Children Check (or willingness to obtain).
• Knowledge of and commitment to child safe standards and mandatory reporting requirements. 
• Current driver's licence (minimum P2).
• Comprehensive Car Insurance and Motor Vehicle Registration. 

We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target-based environment, are motivated by exceeding their professional and personal goals. If this sounds like you, then please do not hesitate to apply today.

Culture & Benefits

Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training. 

In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.

If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender including those who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.