Scheduling & Logistics Team Lead

Independent Living Specialists (ILS) has evolved over the last 18 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 700 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

Independent Living Specialists is seeking a Scheduling Team Lead to oversee the safe, efficient and accurate coordination of our Sydney Medical Installer scheduling operations. This role will lead and support the Scheduling Team while ensuring delivery capacity, route performance and service commitments are achieved.

At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family. If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number' then this is the opportunity you have been looking for!

Responsibilities will include:

As the Scheduling Team Leader, you will play a critical role in leading daily scheduling operations and ensuring customers receive a seamless delivery and installation experience.

• Lead, coach and support the Sydney Scheduling Team to deliver exceptional service outcomes.

• Oversee daily route planning, workload allocation and schedule quality.

• Monitor route efficiency and identify opportunities to improve productivity and service performance.

• Manage scheduling exceptions, customer reschedules and operational recovery activities.

• Coordinate scheduling activities across internal teams and external service providers.

• Maintain workforce planning and capacity forecasts to support operational requirements.

• Monitor service levels, delivery performance and customer communication compliance.

• Drive continuous improvement initiatives and support scheduling system enhancements.

• Partner with stakeholders across operations, customer service and logistics to achieve business objectives.

• Promote a strong safety culture and ensure compliance with WHS requirements.

• Previous leadership experience within logistics, transport, operations or scheduling.

• Minimum 5 years' experience within logistics and distribution environments.

• Strong planning, scheduling and organisational skills.

• Excellent communication and stakeholder management capabilities.

• Strong analytical and problem-solving skills.

• High attention to detail and a focus on data accuracy.

• A continuous improvement mindset and a passion for operational excellence.

• Experience with SAP, Jira, Locate2U or similar scheduling and logistics systems will be highly regarded.

What's In It For You:

• Competitive remuneration

• Job security – permanent full-time role

• A paid day off for your birthday each year

• Paid parental leave

• Access to Flare Benefits, including discounts and cashback at major retailers, health cover options and novated leasing

• Recognition and reward programs that celebrate the positive impact you make

• Ongoing training, development and coaching

• Work/life balance

To find out more about ILS please go to www.ilsau.com.au

If this sounds like your next career move, apply now!