Retail Assistant - Casino

Working at Achieve is more than just a job.

At the Sewing Basket, we sell donated fabrics, patterns, patchwork, embroidery materials, knitting and crochet yarn, haberdashery and more, while providing employment for people with disability. Our colourful shops give donated fabrics and other products a second life, stopping them from going to landfill. We are opening a new store in Casino, Northern Rivers and we are recruiting new team members.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role

The Retail Assistant is responsible for assisting in the day-to-day retail operations of The Sewing Basket shops, assisting with retail sales and the functioning of the shop, including dealing with and assisting customers, taking sales, handling cash & EFTPOS transactions, assisting with stock supply and presentation in the shops.

Role Responsibilities

• Provide support work to a team of employees, volunteers, employees we support to ensure and promote customer satisfaction in the retail outlet.
• Assist in the day-to-day shop workflow organisation and functioning including stock presentation, measuring, and labelling of stock for retail display.
• Assisting customers with point-of-sale transactions, including calculating sales totals, operating the cash register and the EFTPOS terminal. This requires point-of-sale transaction support for customers.
• Maintaining the checkout counter as a tidy and presentable place for customers.
• Performing the end of day sales tally and reconciliation and complete the necessary daily sales reports.
• Be able to be helpful and active in handling customer enquiries and customer complaints - taking on customer feedback and advising your manager of any issues that arise regarding customer feedback.
• Assist customers to deal with the various restrictions and rules as directed by Achieve Australia.
• Assist to provide customers with the necessary support to ensure that the shopping experience is a happy and satisfying one and that the focus of employees and volunteers is directed towards achieving good outcomes for customers.
• Be presentable and polite in the conduct of your work and offer your respect to all customers of The Sewing Basket.
• Work positively with The Sewing Basket volunteers, providing support, assistance, and camaraderie each day with each team.
• with the coordination, collection, and handling of incoming donations.

To be successful in this role, you will need:

• Demonstrated ability to lead a team.
• Experience in volunteer management and conflict resolution.
• Knowledge and understanding of the NDIS and working with people with disabilities.
• Knowledge of sewing, quilting and/or related craft would be well regarded.
• Current First Aid and CPR certificate

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.  

Achieve Australia takes safe hiring seriously

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply

To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au using the subject line: Retail Assistant - Casino enquiry via EthicalJobs or call 02 9066 5550.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au