Customer Service Administrator

Deliver outstanding customer experiences from the frontline. Join Ace Waste as a Customer Service Administrator and turn inbound interactions into lasting relationships. Focus on exceptional service, accurate admin support, and seamless coordination with sales and operations to help clients solve their waste management needs.

About Ace Waste

Ace Waste is a proudly family-owned and operated business providing specialist medical, industrial and hazardous waste solutions across Australia and New Zealand. We’re committed to delivering reliable service, practical solutions and a great customer experience.

We’re looking for a confident and customer-focused Customer Service Administrator to join our team. You’ll be the first point of contact for customers, helping with enquiries, bookings and solutions while working closely with our Sales and Operations teams.

Key Responsibilities

• Manage inbound customer enquiries and bookings

• Respond professionally via phone and email

• Understand customer needs and provide solutions

• Maintain accurate CRM records and customer information

• Coordinate with Sales and Operations to resolve requests

• Follow up with customers to ensure a great experience

• Assist with general administration and reporting

• 3+ years’ customer service experience

• Strong phone, email and communication skills

• Customer-focused with a solutions mindset

• Experience with CRM systems and Microsoft Office

• Highly organised with strong attention to detail

• Confident, positive and professional

• Ability to work independently and as part of a team

• Experience in sales or waste management is advantageous

• Australian citizen or permanent resident

• Police Clearance Required