Guest Experience & Project Manager

About the Role

Chubb is the Official Insurance Partner of the Australian Open - one of the world's most iconic sporting events. Every year, we host hundreds of guests from across the Asia Pacific region, delivering an exceptional hospitality experience that reflects the Chubb brand at its very best.

This is a high-impact, 6-month contract role supporting the Head of Sponsorship & Brand Activation, APAC. You will be at the centre of one of Chubb's most significant brand moments of the year - managing a complex, multi-market guest and travel program for 1200+ delegates, coordinating with our travel and ticketing partners, and playing a key on-the-ground role during the live event in Melbourne.

If you are someone who thrives under pressure, takes pride in flawless execution, and brings genuine energy and initiative to everything you do - this role was made for you.

Key Roles and Responsibilities:

Guest & Travel Program Management

• Collaborate with key team members stakeholders across Asia Pacific, overseeing guest list information for 1200+ delegates.
• Liaise with the travel agency partner on invitations, registrations, travel requirements, and itineraries
• Manage ticket allocation and seating plans across multiple business units and markets
• Liaise with the ticketing agency on digital ticketing implementation, guest communications, daily reporting, and live event troubleshooting
• Coordinate with Tennis Australia on guest ticketing and transport logistics during the event
   

Stakeholder Communications

• Serve as a key communications link between the program and internal stakeholders across Asia Pacific
• Provide timely updates, reminders, and changes to keep all parties informed and prepared
• Support the Head of Sponsorship & Brand Activation, APAC with meeting preparation, follow-ups, and action tracking across internal and external parties

On-Site Event Delivery

• Be present and on the ground in Melbourne throughout the live event - Saturday 15 January to Sunday 1 February 2027
• Work closely with the events team to coordinate hospitality experiences and ensure seamless, end-to-end delivery
• Be the calm, solutions-focused presence that keeps things running smoothly when it matters most
   

Administration & Project Support

• Provide high-quality administrative support including inbox triage, calendar management, meeting minutes, and follow-ups
• Keep project timelines, trackers, and documentation up to date throughout the program
   

What you’ll bring to the role

• Proven guest or event management experience in a large-scale, complex corporate environment - you have done this before and done it well
• Exceptional attention to detail - managing a large number of guests across multiple markets requires someone who never lets things slip through the cracks
• Outstanding organisational and communication skills - you can juggle competing priorities, communicate clearly under pressure, and keep stakeholders across multiple time zones informed and on track
• Advanced Microsoft Excel skills and confidence across the full Microsoft Office suite
• A calm, professional presence - you thrive under pressure and know how to problem-solve quickly when things don't go to plan
• Flexibility and commitment - Due to the scope of this role, the successful candidate will be required to be flexible in working hours to support collaborations across multiple time zones in APAC, as well as with colleagues in our EMEA and North America, consistent with business requirements and needs of the role

Why Chubb?

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

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