Full Time Dental Receptionist/ Assistant

Are you an experienced dental receptionist/customer service person who is ready to take the next step in your career?

We are a well-established, patient-focused dental practice looking for a highly organised, reliable and confident Dental Receptionist / Practice Coordinator to join our team.

This is an excellent opportunity for someone with some dental experience who enjoys taking responsibility and would like to develop into senior role over time.

About the role

You will play an important role in the smooth day-to-day running of the practice and will work closely with the principal dentist and the clinical team.

Your responsibilities will include:

• Managing the front desk and providing exceptional patient service
• Managing appointments, recalls, treatment bookings and cancellations
• Handling patient enquiries by phone, email and in person
• Coordinating the daily appointment book and supporting efficient practice flow
• Processing payments, private health claims and patient accounts
• Following up treatment plans and outstanding accounts
• Supporting the dental team with day-to-day administrative needs
• Assisting with staff coordination and rostering
• Helping maintain high standards of practice organisation and administration
• Handling patient concerns professionally and confidently
• Taking initiative to identify and improve practice systems and processes
• Supporting the Principal Dentist with administrative and operational tasks
• Potentially taking on additional practice management responsibilities as your experience and capability grow

About you

We are looking for someone who has:

• Previous dental reception experience is preferred
• Mandarin Speaking an advantage
• Excellent communication and interpersonal skills
• Strong organisational and time-management skills
• The ability to multitask and remain calm in a busy environment
• A professional, warm and confident manner with patients
• Strong attention to detail
• Good computer skills and the ability to learn practice management software quickly
• The ability to work independently and take ownership of responsibilities
• A proactive attitude and willingness to improve systems
• The maturity and confidence to handle challenging situations professionally
• Experience with dental practice management software, private health insurance and HICAPS

Why join us?

• Join an established and growing dental practice
• Work in a supportive and professional environment
• Opportunity to take on greater responsibility and progress into a Practice Manager position
• Be part of a team where your ideas and initiative are valued
• Opportunity for career development and increased responsibility based on performance

The ideal candidate

You are someone who doesn't just wait to be told what to do. You notice what needs to be done, take initiative and enjoy helping a practice run smoothly.

You understand that excellent patient care starts from the moment a patient contacts the practice, and you take pride in creating a positive experience for every patient.

If you are an experienced customer service person looking for a role where you can use your skills, take ownership and grow into a leadership position, we would love to hear from you.

Please apply with your resume and a brief cover letter explaining your dental experience and why you would be a good fit for this role. This is a long term role .

Work Location: In person

Pay: $52,880.00 – $80,000.00 per year

Work Location: In person