At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.   

About the role: 

This is a unique opportunity to lead RACQ's payroll function through a significant period of transformation, driving operational excellence, compliance, and innovation across end-to-end payroll services. Leading a high-performing team, you'll partner with HR, Finance, and key stakeholders to modernise systems, enhance processes, and deliver an exceptional payroll experience for our people.

• Lead RACQ's end-to-end payroll function, ensuring accurate, timely, and compliant payroll delivery across the Group while championing a customer-focused employee experience.  
• Drive payroll transformation and continuous improvement initiatives, optimising systems, processes, controls, and reporting to enhance efficiency, compliance, and operational performance.  
• Lead, develop and empower a high-performing payroll team, fostering a culture of accountability, collaboration, capability development, and service excellence.  
• Partner with HR, Finance and key stakeholders to provide expert payroll guidance, manage legislative compliance, mitigate risk, and support strategic business objectives.  
• Oversee payroll governance, reporting and financial controls, including reconciliations, statutory remittances, audits, payroll tax, superannuation obligations, and annual compliance reporting.

What You'll Bring:

• Proven experience leading payroll operations within a large and complex organisation, with the ability to manage, develop and inspire a high-performing payroll team.  
• Strong knowledge of payroll legislation, taxation, superannuation, Awards, Enterprise Agreements, and remuneration frameworks, with a track record of ensuring compliance and mitigating risk.  
• Demonstrated expertise in payroll systems, process optimisation, and continuous improvement initiatives, with experience driving operational efficiency and service excellence.  
• Exceptional stakeholder management skills, with the ability to build trusted partnerships across HR, Finance, and the broader business while delivering a customer-focused employee experience.  
• Diploma qualification in a relevant discipline and 5+ years' payroll leadership experience; experience with iChris/Chris21, Australian Payroll Association membership, Certified Payroll Specialist accreditation, or tertiary qualifications in Business or Accounting will be highly regarded.

Why join RACQ? 

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https://www.racq.com.au/about-us

Why you’ll love working at RACQ 

At RACQ, we support your work, wellbeing and career through benefits that matter. 

• Free RACQ roadside assistance from day one 
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually. 
• Exclusive employee discounts 
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel. 
• Wellbeing that goes beyond the basics 
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance. 
• Flexibility that works for real life 
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both. 

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
 
Ready to apply to do good stuff daily? 

Successful candidates will be asked to complete background checks to progress their application. 
 
Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to *******@racq.com.aufor a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process
  
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