Customer Support Representative

We are seeking a motivated Customer Support Representative to join our Ingleburn team. The current team is full of hardworking, energetic and committed people - and anyone new joining the team needs to have these qualities.

• Provide a professional experience including answering phones promptly, responding to email and CRM case management enquiries

• The ability to make outgoing phone calls to new and existing customers

•  Handle technical support enquiry calls from customers and engage other employees to address questions when required

•  ERP customer order entry and ongoing management

•  Quotation management, follow up quotes and resolve accordingly

•  Ensure customer satisfaction with friendly efficient and timely communication  Delivery and transport tracking enquiries

• Well-developed customer interaction and parts interpretation experience

• Sound knowledge of pumping systems, gensets, lighting, diesel engines and mechanical equipment

• Experience of ERP utilisation

• High level of written and verbal communication skills

• Effective communication style to engage with customers and other employees Proficient with Microsoft computer packages

• Ability to correctly interpret documents such as operating, maintenance and spare parts manuals

• Knowledge of the M3 system (desirable)

•  A competitive salary matching experience + super  

•  Development of knowledge and skills in a niche industry – you will work on gen-sets, lighting towers and engines

•  A fantastic team environment – we support each other and we are committed to the business succeeding