Dispatch Manager

About us

For over 90 years, The Comfort Group has been helping Australians and New Zealanders enjoy a better night's sleep. As a family-owned business, we manufacture sleep solutions tailored to individual needs—from comfort and support through to temperature regulation and pressure relief.

The Comfort Group is home to some of Australasia's most recognised bedding brands, including SleepMaker, Sleepyhead, Dunlop Foams, Beautyrest and Dunlopillo. We manufacture a wide range of mattresses, bedding and specialist foam products, supplying both retail and commercial customers, including major hotel groups and export markets across Asia.

As the only bedding manufacturer in the Southern Hemisphere that produces its own speciality foam, we continue to invest in our people, our products and our operations.

About the role

We're seeking an experienced and motivated Dispatch Manager to lead our warehouse and dispatch team at our Heathwood, QLD site.
We've recently brought our manufacturing and warehouse operations together under one roof in an established facility that has been reconfigured to support safer, more efficient and streamlined operations. With a newly designed warehouse layout and improved workflows, this is an exciting opportunity to lead an established team, optimise our distribution function and help shape the future of our operations.
Reporting to the Operations Manager, you'll be responsible for the finished goods warehouse, dispatch operations and transport logistics, ensuring customer orders are delivered In Full, On Time (DIFOT) while maintaining high standards of safety, quality and customer service.

Key Responsibilities

• Lead an established warehouse and dispatch team
• Support the successful operation of our newly configured Heathwood site.
• Manage warehouse operations, inventory accuracy and finished goods storage
• Plan and coordinate daily dispatch activities to meet customer delivery requirements
• Build strong relationships with freight carriers, professional drivers and internal stakeholders
• Monitor transport performance, service levels and freight costs
• Coach, develop and support supervisors, dispatch administrators and warehouse team members
• Manage workforce planning, rostering and team performance
• Drive continuous improvement across warehouse and distribution operations
• Ensure compliance with workplace health and safety, quality and company standards
• Oversee warehouse equipment, maintenance schedules and warehouse security

About you

You're an experienced warehouse or logistics leader who enjoys leading people, improving processes and delivering exceptional customer service. You thrive in a fast-paced manufacturing environment and are motivated by the opportunity to lead an established team while driving operational excellence.

You'll bring

• Demonstrated experience leading warehouse, logistics or distribution operations
• Proven success managing teams with multiple direct reports
• Strong knowledge of warehouse management, inventory control and dispatch processes
• Experience managing freight providers and transport logistics
• Excellent planning, organisational and problem-solving skills
• Strong communication and stakeholder management abilities
• A collaborative leadership style focused on coaching, developing and empowering teams
• Intermediate to advanced Microsoft Office and ERP system skills
• A strong commitment to workplace health, safety and continuous improvement
• Current Forklift Licence
• MPI Certification (preferred but not essential)

Why Join Us?
This is an exciting opportunity to make your mark where manufacturing and distribution now operate side by side under one roof.

You'll play a key leadership role in shaping how our new operation performs, strengthening team capability and driving continuous improvement across safety, service and operational performance.

In return, we offer:

• Competitive salary package.
• Staff discounts across The Comfort Group brands.
• Career development opportunities within a market-leading Australasian manufacturer
• A collaborative and supportive leadership team
• The opportunity to influence a newly configured operation and make a lasting impact

If you're ready to lead a high-performing team and help drive the next stage of our distribution operations, we'd love to hear from you
Submit your application by clicking the "Apply" button now.
We look forward to hearing from you.