Customer Service Officer

Looking for more than just another customer service role?

At Heatleys Safety, Industrial & Hardware, we're looking for a proactive and customer-focused Customer Service Officer to join our growing Canning Vale team.

This is a hands-on role where no two days are the same. You'll work closely with customers across industrial supplies, PPE, tools, equipment, and workwear while supporting a busy and supportive sales team.

This role also has a strong administrative focus, requiring a high level of data entry accuracy. You'll be responsible for processing customer information, orders, pricing, and product data, so attention to detail and consistency are essential.

If you enjoy building relationships, solving problems, and working in a fast-paced environment where your contribution genuinely matters, we'd love to hear from you.

The Role

As a key part of the branch team, you'll help deliver outstanding customer experiences while supporting the day-to-day operations of the business.

Your responsibilities will include:

• Responding to customer enquiries via phone, email, and in person
• Processing orders, quotes, returns, and transactions accurately
• Accurately entering and maintaining customer, product, pricing, and order information while ensuring a high level of quality and attention to detail
• Building strong customer relationships and understanding customer needs
• Recommending products across PPE, tools, equipment, and workwear
• Supporting sales growth through proactive service and upselling opportunities
• Maintaining accurate customer records and general administration
• Working collaboratively with the wider team to achieve branch goals

About You

You're someone who enjoys helping customers, takes initiative, and thrives in a busy team environment.

You'll ideally bring:

• Experience in customer service, internal sales, or trade/industrial environments
• Strong communication and relationship-building skills
• Strong data entry skills with a high level of accuracy, consistency, and attention to detail.
•  Ability to process large volumes of information while maintaining quality and accuracy.
• Good attention to detail and ability to multitask
• Confidence using Microsoft Office and CRM systems
• A positive attitude and willingness to learn
• Exposure to industrial products, PPE, tools, or workwear (highly regarded)

Why Join Heatleys?

• Join a well-established and growing national business
• Supportive team environment with real career growth opportunities
• Staff discounts and access to exclusive retail deals
• EAP support for you and your family
• Health, travel, and pet insurance discounts
• Stable full-time opportunity with long-term potential

About Stealth Group Holdings

Stealth Group Holdings is Australia’s leading independent business-to-business distributor and retailer of hardware, industrial, safety and consumer products, helping customers maintain, repair, operate, build and improve every workplace and home.

At Stealth, customers can find everything they need for the workplace and home, all in one place.

The Group supplies businesses, trade professionals, retail and DIY customers across Australia with a broad range of products, categories and value-added solutions through an integrated platform combining innovative technology, a national store and distribution network, and deep customer expertise.

Stealth operates in an attractive and highly fragmented Australian market valued at approximately $120 billion across hardware, home improvement & living, building products, industrial maintenance, repair and operations (MRO), and safety categories.