Training Program Designer & Manager - DTH

Join Infoxchange and help bring our mission of Technology for Social Justice to life. This full-time or part-time fixed term role is based in Richmond and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row, a 
testament to our inclusive, values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive environment where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role 

Infoxchange is leading a cross-sector partnership to build the capability of the not-for-profit sector 
through the Digital Transformation Hub (the Hub) which provides tailored resources to help more 
than 10,000 organisations each year leverage digital technologies and amplify their impact.
The Hub is an integrated set of web-based Digital Guides, training materials (webinars/online 
learning courses) and expert advice.
This role is responsible for working with internal and external Subject Matter Experts to support 
the development and delivery of webinars, self-paced learning modules and digital guides to 
improve the capability of non-profit IT managers, staff and vulnerable communities.
The role reports directly to the Digital Transformation Manager.

Key duties and responsibilities
1. Develop and manage a training program calendar that sustainably builds digital capability 
2. Lead the development of training content (webinars & self-paced courses), leveraging 
content from Infoxchange partners, internal subject matter experts, including appropriate 
supporting resources (workbooks, digital guides, etc).
3. Recruit and manage a small volunteer team to support training program delivery.
4. Work with the Marketing / Communications team so they can effectively promote the training 
program.
5. Manage the facilitation of training programs, learning from feedback to refine future programs 
and maximise impact / sustainability.
6. Manage and maintain the Learning Management System, working with development teams to 
prioritise and implement potential enhancements

About You

• Ability to conceptualise, design and develop high quality blended 
  learning artefacts to support digital (ICT) adoption
• Design high-quality learner-centric digital learning experiences and 
  resources (courseware and simulations using Articulate 360 (or similar)
  authoring tool
• Skilled in undertaking training needs analysis and design activities for 
  virtual instructor-led training
• Proven skills and experience in delivery of training content in a Learning 
  Management System such as Moodle. 
  
• Deep knowledge of digital learning principles and practices 
  Skilled at writing guides and developing resources to support learning 
  outcomes
  
• High level interpersonal and professional communication skills to work 
  effectively with individuals and teams with different levels of technical 
  knowledge
  
• Ability to work effectively with digital Subject Matter Experts
• Well-developed organisational skills, including an ability to set priorities 
  and to pursue tasks to deadline and manage multiple projects with 
  variable timelines
• Work well in a team environment
  
• Understand and have experience/ passion for working with digital 
  technologies in the not-for-profit sector (or similar).

Why join us

• Be part of an award-winning, inclusive team, the IX Crew, where your work drives real social impact and your growth is supported.
• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

We’re passionate about taking care of our IX Crew, so working with us means that you will also enjoy:

• Hybrid working environment with flexible working hours and purposeful connection
• Strong wellbeing focus, including cultural swap days, wellbeing support and year-round health and wellbeing initiatives
• Great learning and development opportunities with unlimited access to LinkedIn Learning
• IXcel our employee reward and recognition program
• Access to TELUS Health, our wellbeing partner for mental health, medical and safety for you and your family members

All applicants must be willing to undergo a police check as a condition of employment with Infoxchange. Applicants for this role must be Australian citizens or permanent residents. 

Read more about Infoxchange in our annual report at www.infoxchange.org