Duty Manager

About the role

Bluewater Bar & Grill is looking for a hands-on and motivated Full-Time Duty Manager to join our management team. This is an operational, floor-based leadership role suited to an experienced hospitality supervisor or Duty Manager who enjoys being involved in service, leading a team and taking responsibility for the smooth operation of a busy venue. We are also open to applicants who are currently working as a strong hospitality supervisor and are ready to take the next step into management.

Key responsibilities

• Lead and supervise FOH operations during allocated shifts

• Open and close the venue and take responsibility as Manager on Duty

• Lead the team from the floor during busy services

• Allocate staff, breaks and duties throughout the shift

• Maintain high standards of customer service and hospitality

• Respond to customer feedback and resolve issues professionally

• Coordinate closely with the kitchen and other departments

• Assist with gaming, bar and bistro operations

• Complete cash handling, reconciliation and end-of-day procedures

• Ensure RSA, RSG, liquor licensing and venue procedures are followed

About you

• Has previous hospitality supervisory or management experience

• Is confident leading a team during busy services

• Is hands-on and enjoys working on the floor

• Has strong communication and customer service skills

• Is reliable, organised and accountable

• Can make decisions and solve problems during a shift

• Is comfortable providing direction and feedback to staff

• Can work nights, weekends and public holidays as required

• Holds or is willing to obtain the required Queensland RSA/RSG and management-related certifications

About us

Bluewater Bar & Grill is a busy hospitality venue in Trinity Park servicing Cairns' Northern Beaches. The venue incorporates a large bistro and bar, gaming room, bottle shop and functions and weddings. We are a locally owned and operated business with a strong focus on providing great hospitality and creating a venue our local community enjoys visiting.

Benefits

• Full-time employment

• Competitive hospitality remuneration

• A varied operational management role

• Support from an established management team

• Opportunity for further management development

• A busy and diverse hospitality environment