Store Manager

Lead our stores as a Store Manager at WHSmith Melbourne Airport Terminal 1 – Leaders in Travel Retail!

What being a Store Manager is all about:

The Store Manager is responsible for the smooth and efficient operation of the kiosks within Terminal 1 Melbourne Airport. This includes overseeing daily operational activities, maintaining brand standards, and ensuring exceptional customer experiences. The role manages across various functions and is accountable for financial performance, compliance, health & safety, client relationship and holistic performance.

• Championing a customer-first culture, ensuring our Service Guarantee is consistently demonstrated and embedded across the team.
• Being a visible and active presence on the shop floor, regularly engaging with your teams and customers to drive performance and team morale.
• Proactively identifying the team's needs to build a high-performing workforce that delivers high standards.
• Creating and maintaining a high standard in safety, food safety compliance, aligned with legal requirements.
• Efficient rosters that align with business demands and compliance requirements.
• Establishing and maintaining strong relationships with key internal and external stakeholders.
• Leading the execution of marketing initiatives and promotional campaigns, driving engagement and sales.
• Overseeing stock orders, replenishment and high visual merchandising standards in line with brand standards and planograms.

Please note, the leadership team operates on a rotating roster, and the successful candidate will be required to commit to this flexible schedule as part of their role that includes early starts, late nights and weekend working.

What our Stores would love to see:

The ideal candidate will be a proactive leader, bringing strong retail management experience and exceptional interpersonal skills. They will play a key role in providing support and guidance across the terminal, fostering a positive and high-performing team environment.

The successful candidate will also possess:

• A minimum of 5 years' management experience in a fast-paced retail environment.
• Strong leadership and mentoring capabilities, with a passion for developing others.
• Proven experience in managing the stock lifecycle.
• A good understanding of rostering requirements and compliance standards.
• Exceptional communication and interpersonal skills.
• A track record of delivering results, achieving KPIs, and driving business performance.
• A determined and goal-oriented mindset, with a strong sense of accountability.
• Flexibility to work varied hours, including weekends and public holidays as required (typically one weekend per month).

How we reward our teams:

• Fun, inclusive, and supportive team culture.
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
• Constant opportunities for progression and development - potential to grow within the company!
• Generous employee discounts across a range of our products and retail partners through our Beny app.
• Staff onsite parking available.
• Exposure to multiple sites across Melbourne Airport, offering variety and growth opportunities.
• Access to online learning and development resources.

If you have a strong passion for people management and delivering exceptional customer service in a fast paced environment, we encourage you to apply today!

About WHSmith

WHSmith is an iconic British retailer with proud Australian operations, at the heart of travel retail, offering books, news, and travel essentials, designed for life on the move. Our diverse retail brands include WHSmith Retail, InMotion, Kids Stop and The Book Cellar, each dedicated to delivering exceptional customer experiences.

With over 230 years of heritage and stores in more than 30 countries, WHSmith is a trusted part of people’s journeys around the world. As a diverse group of over 12,000 passionate people, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

When you join WHSmith, you step into an exciting, fast paced and purpose driven retail environment with real opportunities to grow a career in a truly unique retail setting.

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

* Please note that only shortlisted candidates will be contacted.