Customer Support & Onboarding Specialist (Part-Time, Remote AU/NZ)

About UsWe're Gojee (gojeeapp.com.au) — a fast-growing SaaS company building an ERP platform for SMEs in manufacturing, construction, and engineering. Our product is tightly integrated with Xero, and we're focused on delivering a reliable, high-quality customer experience as we scale.
The RoleWe're hiring a part-time Customer Support & Onboarding Specialist to take ownership of our support process and help ensure new customers successfully get up and running.
This is a hands-on, execution-focused role. Your primary responsibility is to make sure no customer issue or follow-up is missed, while delivering structured onboarding training and ensuring customer success. This role is critical to customer retention — consistency, organisation, and follow-through are key.
Hours, Rate & EngagementPart time, ~4 hours per day — with a pathway to full timePreferably 9am–1pm AEST (some flexibility on exact hours for the right candidate); consistent daily schedule required$38–$44 per hour + super (casual), depending on experienceRemote (AU/NZ) — immediate start preferred
Responsibilities1. Customer Support2. Follow-Ups & Ownership3. Onboarding & Training4. Customer Check-Ins5. Internal Coordination
What Success Looks LikeFast, professional responses to customersEvery follow-up tracked through to resolutionWell-managed and organised inboxSmooth and consistent onboarding experienceEarly identification of customer issuesWorks independently with minimal supervision
Requirements — Must-HaveStrong written communication skillsHighly organised and detail-orientedReliable and consistent — follows through on commitmentsAble to manage tasks without dropping detailsComfortable working with structured processes and routinesHigh level of ownership and accountability
Nice to HaveExperience in SaaS customer supportExperience with ticketing systems (Intercom, Zendesk, Jira etc.)Experience in training/process development/operationsBasic technical understanding (bugs, workflows, systems)Familiarity with Xero or ERP systems
Growth OpportunityThis role is designed to grow with the company:Opportunity to transition to a full-time role as we scaleWe're an approved sponsor and have sponsored team members before. For a high performer, sponsorship may be considered in future if the role transitions to full time (subject to visa requirements at that time). You must hold current AU/NZ work rights to apply.Opportunity to take on more responsibility over time
Why Join UsBe part of a growing SaaS companyClear expectations and structured roleFlexible part-time arrangementOpportunity to grow into a larger role over time
How to ApplySend your CV to sean@gojee.com.au. In your email, tell us in 3–4 sentences how you would handle a customer reporting a bug you can't reproduce — we read every response.