Technical Support Consultant

Help schools and businesses across the NT get the most out of their technology.

At Culture Tech, we help schools and businesses harness the potential of technology to align with their vision. We’re about excelling at the fundamentals, building strong relationships, and cultivating a culture of empowerment and innovation. With teams in Newcastle and Darwin, we work with autonomy, quality, creativity, and accountability at our core.

We’re looking for a Technical Support Consultant to join our Darwin team – someone who loves solving problems, enjoys working directly with clients, and is up for the variety that comes with supporting environments across the Territory, including remote and regional communities.

What you’ll be doing

This is a hands-on, client-facing role spanning helpdesk support, network and infrastructure troubleshooting, and technical project delivery – both remotely and on-site. Day to day, you’ll:

·Be a primary point of contact for client support requests, managing tickets end-to-end and keeping clients informed every step of the way

·Diagnose and resolve network and infrastructure issues – from Starlink outages and connectivity restoration to DNS, enterprise authentication, and site-level changes

·Contribute to technical projects: device deployments and fleet rollouts, network upgrades, server deployments, and MDM enrolments

·Deliver friendly, capable end-user support across Windows, macOS, iOS and Android – software, hardware, access and onboarding

·Proactively spot recurring issues and improvement opportunities, and bring ideas back to the team

Travel and work conditions

This role involves semi-regular travel to remote and regional NT locations – around 2 to 4 trips per quarter, ranging from 2 to 6 days. Some trips are planned; others arise at short notice in response to client needs. We coordinate transport and accommodation, provide per-diems, and approve time in lieu in line with company policy. Occasional out-of-hours work (early mornings, evenings or weekends) comes with the territory, particularly for remote site support.

What we’re looking for

We’re ideally after someone with prior experience in a client-facing technical support role, in person and via a helpdesk, but we’ll consider exceptional candidates without industry experience. You’ll bring:

·Strong troubleshooting skills across hardware, software and networks

·Practical experience with end-user device support, network fundamentals, and common business platforms (Microsoft 365, Google Workspace, Ubiquiti, Jamf, enterprise networks)

·Experience designing, deploying and supporting MacOS, iOS, iPadOS, Windows, Android, networks and SaaS solutions

·Clear communication with both technical colleagues and non-technical users

·A proactive, self-motivated approach and the ability to work autonomously in varied environments

·The ability to document issues and solutions clearly and accurately

You will be required to either have or apply for a Working with Children Check (OCHRE Card), as we work in schools and vulnerable communities.

What’s in it for you

We invest in our people through training, networking, and quality tools:

·MacBook

·Mobile phone allowance

·Personal development plan to complete industry certifications and accreditations

·Travel allowances + time in lieu for remote trips

Room to grow: We’ll invest in onboarding you into our clients, tools, and team culture – and as you build confidence, the role can grow with you, into areas like project leadership, mentoring, and account stewardship.

How to apply

Sound like you? Submit your CV and referees, we’d love to hear from you.