149 - Customer Service Specialist

Job Description

About the Role

APM have an exciting opportunity for an innovative, passionate and high performing leader to join our management team in STATE. Managing the delivery of our Workforce Australia business in XXX.

Lead, plan, organise, resource and coordinate the regional business units to ensure that the requirements of the Employment Services contract are met, along with performance KPI’s. Manage revenue, service delivery and strategy development to ensure success of the Perth North region. Utilise your networking and marketing ability to identify and develop local linkages with employers and community support organisations vital to sustainable employment outcomes.

As a Regional Manager, APM provides you with professional growth opportunities and the satisfaction that comes with completing a job well done! 

Essential Requirements

• Previous relevant experience leading multiple teams in Employment Services contract delivery
• Demonstrated success in identifying and implementing performance improvement strategies
• Demonstrated leadership and management ability
• Flexibility to travel within XXX and interstate as required
• Exampled ability to successfully manage competing priorities and manage change
• Full working rights in Australia
• Tertiary qualifications desirable
• Current driver's licence
• Access to a comprehensively insured vehicle for work purposes

Please note, employment with APM is dependent on the following essential criteria being satisfied: eligibility to work in Australia; current driver's license; access to a comprehensively insured vehicle; national police clearance and working with children check.

Benefits and Culture

• Attractive salary with bonus based on performance
• Working in a culture that promotes development and inclusion
• Career progression opportunities

About APM Group

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.  

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.