Store Supervisor (Chinese Speaking)

About Us:

We are a growing Asian food importer and distributor located in Cairns, QLD. We are currently seeking an experienced Store Supervisor to join our warehouse team. This role involves working with a variety of tasks and autonomy in a busy and often demanding work environment.

Accountabilities & Responsibilities:

Business Development

• Seek new customer accounts and new business opportunities according to the company’s direction and target

• Update knowledge of company’s and other competitors' products to remain competitive

Inventory and stock control

• Update stock movement, record goods receipt and transfer;

• Liaise with purchasing and shipping department to coordinate receiving schedule and space for indent container and local supply

• Maintain safety stock level

• Ensure all receiving goods are properly checked and all documentation are completed

• Record any damage and returned stocks

• Identify and monitor near expiring products promptly

• Assist in the preparation and execution of cycle counts and stock take report

Team Management

• To be involved in the recruiting of staff

• To train, develop and mentor staff members

• Provide feedback of the team and report business issues to the management

• Address and resolve operational and staff issues

• Manage rostering and staffing requirements of the store

Cash Register and Payment handling

• Process sales through scanner and cash register accurately and promptly

• Manage and count the till daily

• Daily cash and bank reconciliation

• Receive and verify payment from delivery drivers returning from their daily runs

Customer Service

• Provide customer service courteously and efficiently

• Assist with phone orders and telephone or customer inquiries related to the company’s products, pricing and services

• Resolve customer complaints according to the company’s policy and procedures

• Ensure customer orders are input and invoiced correctly, picked and printed, and delivered on time

• Processing any returns and exchanges according to the company procedures

• Communicate all ‘out of stock’ items to customers

Back up Delivery Driving

• Deliver goods to and from customers and suppliers as required

• Collect payment, receipt for goods delivered or picked up

Other ad hoc projects and duties assigned by the management.

Skills Required

• Minimum 1 year experience in a similar role.

• Excellent English and Chinese communication skills.

• Strong Customer Service skills

• Good relationship building skills

• Cash handling experiences

• Sound numerical skills

• Energetic, driven and proactive

• Intermediate level of Microsoft Office skills.

• Exposure to the food industry is desirable, but not essential.

• Have a valid driver’s licence