Field Service Manager - West

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Only those with full working rights in Australia need apply.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

The Opportunity

We are seeking an experienced and customer-focused Field Service Manager, West to lead our field service operations across Western Australia. This leadership role is responsible for driving safe, efficient and profitable field service delivery while ensuring exceptional customer outcomes.

Reporting to the Director, Service Operations - Australia, you will work closely with Repairs Managers, Site Account Managers, Technical Specialists, Project Teams and key customer stakeholders to deliver maintenance, shutdown, rebuild and service activities across multiple sites and customers.

This is a highly visible role requiring strong operational leadership, commercial acumen and the ability to build trusted relationships with both internal and external stakeholders.

Due to operational requirements this role can be based at either our Bayswater or Henderson facility.

Key Responsibilities

• Lead and develop a team of Field Service Supervisors and Technicians.

• Drive a strong safety culture with a focus on Zero Harm.

• Ensure field service activities are delivered safely, on time, within budget and to customer expectations.

• Collaborate closely with Repairs Managers to ensure seamless execution between workshop and field service activities.

• Partner with Site Account Managers, and Business Development Managers to identify opportunities for service growth and improved customer value.

• Build and maintain strong relationships with customers, site leadership teams and key decision makers.

• Support planning and execution of shutdowns, breakdown response and major maintenance activities.

• Monitor and improve service delivery performance, resource utilisation and operational efficiency.

• Manage workforce planning, capability development and succession planning within the field service team.

• Drive accountability for service quality, reporting, compliance and customer satisfaction.

• Contribute to business growth through identification of new opportunities and support of commercial initiatives.

• Support contract performance, KPI achievement and continuous improvement programs.

About You

You are an engaging and hands-on leader with a proven track record managing field service operations in mining, heavy industry, manufacturing or a related sector.

You will bring:

• Significant experience leading field service or maintenance teams.

• Strong understanding of mobile maintenance, fixed plant maintenance, shutdowns or asset management.

• Experience managing customer relationships in a service environment.

• Demonstrated ability to work collaboratively with Repairs Managers, Account Managers, Business Development Managers and operational teams.

• Strong commercial awareness with an understanding of margins, productivity and contract performance.

• Experience managing budgets, forecasts and resource planning.

• Excellent communication, influencing and stakeholder management skills.

• A strong commitment to safety leadership and operational excellence.

• Proven ability to lead change and drive continuous improvement.

• Relevant trade, technical or engineering qualification preferred.

What Success Looks Like

• Safe execution of all field service activities.

• High levels of customer satisfaction and retention.

• Strong collaboration between field service, repairs and account management functions.

• Improved workforce productivity and utilisation.

• Achievement of financial and operational performance targets.

• Development of a highly engaged and capable field service team.

Why Join Us?

• Lead a critical service function supporting major mining and industrial customers.

• Work alongside experienced Repairs Managers, Site Account Managers, Business Development Managers and operational leaders.

• Play a key role in shaping service delivery and business growth in Western Australia.

• Competitive salary package and career development opportunities.

This role is ideal for an established Service Manager, Maintenance Manager, Operations Manager, Shutdown Manager or Field Service Leader looking to take ownership of a high-performing field service operation while building strong partnerships with customers and internal stakeholders.

Please note pre-employment medical and DAS forms part of our onboarding processes. 

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.

• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.

• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.

• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. 

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.