Commercial operations coordinator

About us

The Textile Company Pty Ltd is a dynamic and growing organisation within the textile industry. We are committed to delivering exceptional service to our clients and maintaining strong operational excellence across all facets of our business. Our team values professionalism, attention to detail, and collaborative problem-solving. We pride ourselves on creating an environment where employees can develop their skills and contribute meaningfully to our success.

About the role

We are seeking a Commercial Operations Coordinator to join our team in Mascot, NSW. This is a full-time position that plays a vital role in supporting the smooth and efficient operation of our commercial activities. The Commercial Operations Coordinator will be responsible for coordinating administrative and sales-related tasks, ensuring that our clients receive outstanding service whilst maintaining operational efficiency. This role is essential to the effective functioning of our commercial department and directly impacts client satisfaction and business performance.

What you'll be doing

• Coordinating administrative tasks including scheduling, correspondence management, and documentation for commercial operations

• Supporting the sales team with client communications, order processing, and enquiry management

• Preparing and maintaining accurate records, databases, and filing systems for commercial transactions and client information

• Processing invoices, purchase orders, and other commercial documents whilst ensuring accuracy and compliance

• Liaising between clients, internal teams, and external stakeholders to ensure seamless communication and service delivery

• Assisting with the preparation of reports, presentations, and commercial documentation as required

• Managing scheduling and coordinating meetings or site visits for commercial staff and clients

• Handling general administrative duties including data entry, email management, and telephone communications

• Supporting the resolution of client queries and escalating issues appropriately

• Contributing to the continuous improvement of commercial operations processes and procedures

• Supporting our residential customer service team as required.

What we're looking for

• Proven experience in a commercial, sales or client administration role, preferably within the textile industry or a similar commercial environment

• Excellent organisational skills with the ability to manage multiple tasks and priorities effectively

• Strong written and verbal communication skills, with the ability to interact professionally with clients and colleagues at all levels

• Proficiency in Microsoft Office applications, particularly Excel and Word, with competent data entry skills

• Attention to detail and a commitment to accuracy in all administrative work

• A customer-focused mindset with a genuine desire to provide exceptional service

• Ability to work independently and as part of a team in a fast-paced environment

• Problem-solving skills and the ability to adapt to changing priorities

• Reliability, discretion, and professional conduct in handling sensitive commercial information

• Experience with CRM systems or similar business management software would be advantageous

What we offer

The Textile Company Pty Ltd is committed to supporting the wellbeing and professional development of our employees. We offer a competitive salary package commensurate with experience and qualifications. Employees enjoy a supportive work environment where their contributions are valued and recognised. We provide opportunities for professional development and growth within the organisation. Our full-time role offers stability and the chance to build a rewarding career within our commercial operations team. We encourage a healthy work-life balance and foster a collaborative, inclusive workplace culture where every team member can thrive.

How to apply

If you are interested in this exciting opportunity and believe you have the skills and experience required, please apply now by submitting your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to hearing from you.