Service Coordinator (Hands-On Technician Background)

About the role

This is a hybrid office/field role. You'll be the central point coordinating our service and maintenance jobs across four core areas of our business: washbay and water recycling systems, range automation technology, simulators, and high safety netting. Because our work spans electrical, automation, and plumbing-adjacent systems, we're looking for someone with genuine hands-on trade experience who can talk the language of our technicians and troubleshoot issues over the phone or in person when needed. You won't be stuck behind a desk full-time — this role suits someone who's happy coordinating jobs most of the week but is equally comfortable jumping in a vehicle to visit a site, assess a fault, or lend a hand when something needs a technical eye.

Key responsibilities

• Coordinate and schedule service, repair, and maintenance jobs across metro and regional sites, spanning washbay systems, range automation, simulators, and safety netting

• Act as the main point of contact for clients regarding service requests, job status, and follow-up

• Liaise with field technicians, riggers, and EWP operators to plan efficient job runs and allocate the right people and equipment to each job

• Assess incoming service requests and provide a first-level technical diagnosis where possible — electrical faults, PLC/automation issues, water recycling and plumbing problems, or simulator/hardware faults

• Coordinate servicing of washbay water recycling systems, including pumps, filtration, and treatment components

• Coordinate maintenance and fault resolution for range automation equipment such as auto tee systems, ball dispensers, and ball tracking technology

• Coordinate servicing and troubleshooting of golf simulators and launch monitor systems

• Coordinate inspection, repair, and maintenance of high safety netting and fencing installations

• Source parts, materials, and equipment required for service jobs, liaising with suppliers and manufacturers as needed

• Maintain accurate job records, service history, and maintenance schedules for client sites

About you

• Trade background as a hands-on technician — electrical, mechanical, or plumbing trade experience essential

• Experience with or strong working knowledge of PLC/automation systems highly favourable

• Plumbing knowledge favourable — particularly water recycling, filtration, pumps, irrigation, or drainage systems

• Exposure to simulator, launch monitor, or similar electronic/AV equipment is a bonus, though not essential

• Strong organisational skills with the ability to juggle multiple jobs, crews, and client requests at once

• Confident communicator, comfortable liaising with clients, suppliers, and field crews

• Problem-solving mindset — able to talk technicians through a fault or make a call on the best approach to a job

• Proficiency with scheduling software, job management systems, and general computer literacy (MS Office, CRM/job management platforms)

• A safety-first mindset with sound understanding of WHS obligations in a field-service environment

• Valid Australian driver's licence

About us

Country Club International Pty Ltd (CCI) is Australia's leading supplier of golf course and driving range essentials, technology, and safety solutions. For over 30 years, we've partnered with golf clubs, driving ranges, councils, and sporting facilities across Australia, New Zealand, and South East Asia to deliver everything from high safety netting and fencing to water recycling systems, range automation technology, and golf simulators. We're a true one-stop shop, offering supply, design, installation, and ongoing service and maintenance across all of the above.

Benefits

• Competitive salary based on experience

• A varied role that combines office coordination with genuine hands-on technical involvement

• Opportunity to work across unique, high-profile sites and projects Australia-wide

• Supportive team environment within an established industry leader of over 30 years

• Ongoing training and development opportunities