Rental Concierge - Car rental

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in our Airport west branch which services Melbourne Tullamarine Airport, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role is Full Time, trading Monday – Sunday 7am - 10pm with flexibility to work public holidays and additional hours as required.

The successful candidate will ideally have experience in the Rental or Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of working autonomously as well as part of a team, whilst ensuring that the office and the car yard is always maintained to an exceptional standard.

Key Responsibilities:

· Meet and greet customers providing best in class service

· Complete rental agreements in a timely and accurate manner

· Validate customers documents such as Driver’s License

· Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, fuel.

· Take credit card payments and accurately update the system

· Attend to walk in customers in a prompt and efficient manner

· Inspect vehicles prior to and on return of booking to ensure no damage

· Record vehicle damage, process incident reports and action claims

· Answer calls and manage reservations for multiple locations

· Ensure the right vehicles are on site for each reservation

· Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

Required Skills & Experience:

· Experience in the car/truck rental industry is highly regarded but not essential

· Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly

· Hold a valid drivers’ license.

· Your own reliable transport to get to work

· Strong computer skills with the ability to quickly learn the point-of-sale software

· Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability

· Ability to multitask, be highly organised with have a strong attention to detail

· Experienced in dealing with customer issues and conflict resolution

· Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Benefits:

The successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:

· Ongoing career development and progression opportunities

· Product discounts

Pay: $28.45 – $36.81 per hour

Benefits:

• Employee discount
• Travel reimbursement

Application Question(s):

• How much customer experience do you have?

Work Authorisation:

• Australia (Preferred)

Work Location: In person