CourtSA Contact Centre Senior Consultant

Courts Administration Authority
Job reference: 854440
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

The Courts Administration Authority is constituted by the Courts Administration Act 1993. The Act established the State Courts Administration Council as an administrative authority independent of control by executive government and to confer on the Council power to provide courts with the administrative facilities and services necessary for the proper administration of justice.

Participating courts of the Authority are the Supreme Court, District Court, Environment, Resources and Development Court, Youth Court, Magistrates Court, and the Coroner's Court.

CourtSA Contact Centre

CourtSA Contact Centre provides information and advice via telephone, email and LiveChat enquiries to court users, legal practitioners and members of the public across civil and criminal jurisdictions.

The Contact Centre manages approximately 70,000 incoming calls, 85,000 email and 25,000 Live Chat enquiries per annum.

Why work with us?

At the CourtSA Contact Centre, no two days are the same. As part of a supportive and collaborative team, you will help thousands of court users each year navigate court processes and access the information they need during what can often be a significant and challenging time in their lives.

This role offers a unique opportunity to gain broad exposure to all jurisdictions within the Courts Administration Authority, developing specialised knowledge of court procedures, legislation and online services while building valuable leadership and customer service skills.

You'll join a team that is committed to continuous improvement and innovation. Staff are encouraged to identify opportunities to enhance processes, improve customer experiences and contribute to service improvements that make a real difference for court users and stakeholders.

In return, you'll enjoy:

• Meaningful work that supports the administration of justice in South Australia.
• The opportunity to develop expertise across multiple court jurisdictions and services.
• A collaborative team environment that values learning, knowledge sharing and professional growth.
• Opportunities to coach and support others while further developing your leadership capabilities.
• The chance to contribute to process improvements and service innovation that directly impact court users.

The ideal candidate will:

• Have the ability to lead and supervise a team
• Thrive in a fast-paced customer service environment and remain calm and professional when dealing with complex, sensitive or challenging enquiries.
• Work collaboratively as part of a team, providing support, coaching and guidance to colleagues.
• Take initiative and use sound judgement to resolve issues, identify opportunities for improvement and contribute to positive outcomes.
• Demonstrate excellent communication and interpersonal skills, with the ability to build productive relationships with a diverse range of stakeholders.
• Be highly organised, adaptable and capable of managing competing priorities while maintaining accuracy and attention to detail.
• Have a genuine commitment to delivering exceptional service and improving the experience of court users.

Special Conditions:
The following special conditions apply to this position:

• Appointment is under the Courts Administration Act 1993. Terms and Conditions of employment are governed by the Public Sector Act 2009.
• Appointment is dependent upon a current National Police Certificate that the CAA finds satisfactory.
• As a justice agency, the CAA may receive details of spent convictions as part of any Criminal History Screening and use this information in the selection process.

Remuneration:
ASO3 ($74,095 - $78,694 per annum +12% superannuation)

Enquiries:
Jane Son | Manager, CourtSA Contact Centre
Email: ********@courts.sa.gov.au

Additional Information:
All applications must be submitted online through IWorkforSA. Refer to the CAA Applicant Kit and attach your resume and cover letter as a single document. 
The CAA is committed to creating a workforce which reflects the wider community, as well as providing a working environment which embraces and values diversity and inclusion.
We encourage and welcome applications from individuals across diverse community groups and are committed to providing a positive and barrier-free recruitment process and workplace. People with a disability are encouraged to apply.

For further information about the CAA please visit the CAA website

Applications close: 31/08/2026 11:00 PM

Attachments:
- ASO3 - CourtSA Contact Centre Senior Consultant - Job Profile Aug 2026 - P&C Approved.pdf
- CAA Applicant Kit 2023.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.