Scheduler – In Home Cleaning

Full Time | Monday to Friday | Fortitude Valley office

About the Role

As a Scheduler, you’ll play an important role in coordinating the day-to-day delivery of in-home cleaning services. Reporting to the Scheduling Manager, you’ll help ensure clients receive reliable and consistent services by keeping staff schedules and rosters organised and responding quickly when changes are needed.

The role involves coordinating staff allocations, maintaining and adjusting rosters, resolving scheduling conflicts and supporting the team to ensure client needs are met. You’ll also assist with timesheet processing, reporting and compliance requirements while looking for ways to improve workforce coordination and service delivery.

You’ll work closely with the in-home cleaning team and internal stakeholders, providing guidance and support to help keep schedules running smoothly.

Why Join Challenger?

• Stable weekday work – Enjoy consistent Monday to Friday office hours.
• Regular pay – Join an established national company with reliable work.
• Early wage access – Access your earned wages when you need them through our tailored app.
• Employee discounts – Access discounts with major retailers including Woolworths, Amazon and more.
• Great team environment – Work alongside a friendly and supportive team.
• Opportunities to grow – We promote from within and support people who want to develop their careers.

What You’ll Be Doing

Your day-to-day work will mainly involve:

• Coordinating client service schedules and staff rosters, ensuring staff are allocated effectively and client needs are met.
• Provide scheduling support to the in-home cleaning team, ensuring staff are allocated appropriately to meet client needs. 
• Keep schedules running smoothly by monitoring rosters, making adjustments, resolving conflicts and responding to changes as they arise.
• Assist with scheduling administration and improvements, including timesheet processing, reporting, and supporting the Scheduling Manager with process improvements.

About You

We’re looking for someone with a good attitude who is reliable, organised and comfortable managing changing priorities.

You’ll ideally:

• Have experience in workforce scheduling, rostering or coordination.
• Have experience with scheduling and workforce management systems, with preference for Skedulo, Deputy and Salesforce.
• Have strong communication and interpersonal skills to effectively engage with staff, clients and stakeholders.
• Be able to problem-solve, adapt to changing schedules and manage competing priorities in a fast-paced environment.
• Have an understanding of workforce planning, compliance requirements and relevant employment regulations.
• Be highly organised with strong attention to detail, a proactive approach and a commitment to service excellence.
• Understanding of cleaning operations desirable.

Who We Are

Challenger Services Group is an award-winning national provider of outsourced services across Australia.

We support some of Australia’s leading organisations across commercial cleaning, hospitality, food production, government, education and aged care.

Our values are simple: Give it a Go, Back Each Other and Own It.

Ready to Join Us?

If you’re organised, proactive and enjoy solving problems to keep people and services running smoothly, we’d love to hear from you.

Apply today and join the Challenger team.

Challenger Services Group is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and welcome the experience, perspectives and contribution they bring to our teams and communities.