Dealer Parts Support-Technical

Company description:

CNH is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands including Case IH, New Holland Agriculture, K-Line Ag, Horwood Bagshaw and Flexi-Coil.

We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.

Job description:

Are you a proactive problem-solver with strong technical understanding and a passion for helping others? If you enjoy supporting customers, building relationships, and improving processes, this opportunity is for you!

We're looking for a Dealer Parts Support (Technical) to be the key contact for dealer technical and catalogue queries and provide exceptional support across the Parts Operations department. Working alongside the Dealer Parts Support Manager and other internal teams, you'll ensure timely, accurate communication between dealers and the business - helping to maintain our reputation for quality service and operational efficiency.

This is a hands-on, varied role offering autonomy, learning opportunities, and a chance to make a real difference across our aftersales network.

What You'll Do

• Support the Dealer Parts Support Manager to build strong relationships with domestic, export, and inter-regional customers

• Be the go-to contact for all technical and catalogue-related queries

• Respond to phone and email enquiries from dealerships, ensuring part requirements are accurately identified and fulfilled

• Work closely with internal departments and dealerships to support end customers and distributors

• Monitor and analyse customer credit claims

• Prioritise and respond to customer communications with professionalism and accuracy

• Escalate service-related issues where necessary

• Make dealer-related decisions with a high degree of autonomy

• Support additional aftersales initiatives and teams as required

• Update training materials and procedure manuals

• Provide training to dealers and new staff members as needed

About You

• Previous experience as a Parts Interpreter in the automotive/heavy machinery/agricultural sector

• Technical/mechanical understanding, with a strong interest in learning and continuous improvement

• High-level interpersonal and customer service skills

• Excellent time management and organisational abilities

• Strong problem-solving skills with great attention to detail

• Comfortable working independently and making decisions within your area of responsibility

• Medium-level proficiency in Word, Excel, PowerPoint, Outlook, and general computer systems

• Experience with dealership systems or parts cataloguing is a bonus

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Competitive base salary and performance incentives
• Great career progression opportunities
• Retail & health insurance discounts
• Paid parental leave
• Novated leasing