Guest Service Specialist

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in

Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed elegance and opulence.

We are recognised for our:

Outstanding five-star luxury hotel accommodation

Residential-style event spaces

One-of-a-kind and sought after dining experiences

Sydney's most renowned Day SpaExcellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam rooms

About The Role

We are looking for a dynamic and enthusiastic Part Time - Guest Service Specialist.

This role plays an important part in first impressions for our guests. The Guest Service Specialist is required to coordinate the guest experience at The Langham Sydney and take an active part in ensuring all service needs are met from reservations through to departures.

We expect our Guest Service Specialist to be an ambassador of the hotel portfolio, to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail.

You will be self-motivated and self-disciplined and have a natural ability to work within a team environment. You will have an ability to 'think outside the box', multi-task, and be well organised in this busy hands-on role. Of course, excellent written and verbal communication skills are essential.

You have availability throughout the week and on weekends and understand that a rotating roster of Monday - Sunday is inevitable.

Duties & Responsibilities

Your duties will include:

Create a positive Hotel Image ensuring individual front office presentation standards are impeccable and in accordance with Hotel Policy and guidelines.Ensure efficient Check in and Check out process. Coordinate luggage and arrange transport

Maintain up to date and accurate guest registrations cards. Update Opera with guest history and details of frequency stays, complaints and requests

Provide secretarial services and administrative support when requested

Maintain effective management of incoming and outgoing calls and processing correspondence

Provide information on local attractions and activities and assist with specific guest requirements. To ensure all reservation enquiries are handled professionally, efficiently and accurately ensuring that all Service Level Agreements (SLAs) are being met and/or exceeded. Actively promote the services and facilities of Langham Hotels to guests and suppliers of the Hotel.

Skills & Experience

Your skills and experience will include:

PMS – Shiji or Opera experience is preferred

Previous experience in a similar role in hospitality would be highly regarded

Passion for providing a five-star experience to any guest or customer

Excellent communication skills and attention to detail

Energy, a guest focus and the ability to think outside the box

Impeccable presentation and grooming

Flexibility in available hours, covering late nights and early morningsA current and valid Australian Work permit/visa, residency or citizenship

Confidence to show us your exceptional abilities

What We Offer

In return for your bespoke service to our guests and dedication inside our hotel, we will offer you -

Excellent growth, learning and career development opportunities within a global luxury hospitality group

Complimentary duty meals and uniform laundry

Access to Employee Assistance Program (EAP), wellbeing initiatives and wellness activities

Complimentary nights at Langham Hospitality Group hotels

Colleague discounts on accommodation, dining, food & beverage and spa experiences

Reward and recognition programmes that celebrate colleague contributions

Presentation & Grooming - As part of the luxury hospitality industry, high standards of personal presentation, grooming and hygiene are important and are expected throughout the recruitment process and employment journey.

Equal Opportunity Employer - The Langham, Sydney is an equal opportunity employer committed to building a diverse workforce and inclusive culture where all colleagues feel valued and respected.

If this opportunity interests you and you would like to grow your career in a people-focused luxury environment, we would love to hear from you. Apply now and let your story become part of our legacy.

Apply now



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