FINANCE SUPPORT

Savour and Grace is seeking a confident and capable individual to join our fast-paced finance team to deliver vital administrative and operational support, ensuring smooth daily workflows and accurate financial data. This varied role is responsible for business credit control and financial account administration. Position requires continuous , clear communication with the broader Savour and Grace team and key stake holders. Would suit someone seeking change from the corporate world to be part of a growing and successful, mid sized, food business.

• Operating Mon to Fri business hours with weekends back to yourself, connected to hospitality and premium food - position is office based 8.30am to 4.30pm

• Full training and ongoing support provided. Melbourne Metro based.

• Salaried employment with potential to be part of profit share program.

• Professional, friendly team environment with scope for further career development.

OBJECTIVES/ KEY TASKS AND RESPONSIBILITIES OF THIS ROLE:

Business objectives

●     Manage customer credit and debt collection processes

• Respond to internal and external finance queries

●     Administer and process payments from customers via EzyCollect portal

●     Support data entry including daily EFT transactions and supplier invoices

●     Assist with month-end entries and data reconciliations

●     Communicate clearly and regularly with customers about accounts via email and phone calls, including sending statements and customer invoice payment information (30-, 60-, and 90-day reminders)

●     Liaise with Warehouse staff and Sales team about invoice management, including communicating key payment dates and daily no deliveries

●    Support set up of new customer credit applications and new supplier management

●     Meet key debt management financial targets

●     Maintain empathetic professional relationships with customers, suppliers and make strategic judgements about best credit control strategies

●     Support continuous improvement for finance operations, Reports to Finance Manager

Cultural

• Foster a respectful, positive, collaborative, and high-functioning workplace environment 

• Communicate clearly, calmly, and effectively across Savour and Grace teams to provide high-level customer service to food professionals

• Contribute to the celebration of food culture, traditions, and knowledge at the heart of Savour and Grace

Team/influence

• Actively contribute to team meetings

• Share knowledge, experience and strategies with team members

Innovation

• Implement new systems as developed within finance team

SKILLS AND EXPERIENCE REQUIRED:

Required

• Personable, professional  and considerate manner

• Previous accounting and finance skills

• Clear, timely communication skills

• Strong ability to work independently and manage own schedule at all times

• Attention to detail

• Effective time-management skills

• Ability to make decisions in a fast-paced environment when on the go

• Excellent literacy, numeracy, and computer skills

• Passion for food culture and food industry

Advantageous

• Previous experience in a finance role

• Experience working with food

• Knowledge of the Melbourne food industry

MEASUREMENT OF SUCCESS/KPIS:

Measurement of success

●     Credit management systems are functioning effectively

●     Payments are processed regularly

●     Customers receive clear, timely communication about credit status and key payment dates

●     Savour and Grace staff receive clear, timely communication about customer credit status, especially regarding no delivery orders

●     Accounts are reconciled

●     Office administration tasks are achieved

KPIs/performance reviews

●     CEO and Director set targets tied to profit-share arrangement

●     Support & Control Manager satisfied with performance

●     Invoices paid in under 35 days (on average)

●     Customers receive 30-, 60-, and 90-day reminders about outstanding invoices

●     Professional development

●     Constant on-the-job feedback

●     Annual job/salary review

DESCRIPTION OF THE COMPANY

Savour and Grace are a Melbourne-based food distribution company. We specialise in quality preserved and fermented goods across four key categories: salumi and charcuterie; cheese; smoked and cured fish; and preserved and fermented vegetables.

Why work with us?

We are a small business passionate about enriching food culture. Our workplace is positive, fast-paced, and team-focussed. We are all about going above and beyond to provide authentic products and meticulous service to our customers, helping them deliver incredible food experiences. 

We hire based on cultural fit and potential for growth. We want to work with people with a good attitude and a willingness to learn—skills and experience can come through training. Our culture is tight-knit and people-oriented, with ample opportunity for you to develop your sales skills and expand your professional capabilities. 

We value 

• Great communication skills

• Great listening

• Great questions

• High rights/high responsibilities

• Informed decision-making

• Impeccable customer service

• Food culture, heritage, and knowledge

• Inclusive work practices

• Sustainable choices

We know that this position will appeal to lots of terrific candidates. Please understand that only suitable candidates will be contacted. We wish all applicants the very best finding their next challenge!