Head of Operations

ABOUT THE ROLE

We are seeking a highly capable and commercially astute Head of Operations to lead operational performance across Apex Radiology and act as the deputy to the General Manager.

This is a senior leadership role with broad scope across multiple sites, where you will drive operational excellence, lead high-performing teams, and ensure consistent service delivery across both metropolitan and regional WA.

You will play a critical role in translating strategy into execution, supporting business performance, and providing strong, steady leadership across the organisation.

Key Responsibilities:

• Lead day-to-day operations across Apex Radiology's multi-site network
• Act as Deputy to the General Manager, representing the GM in key forums and decisions
• Drive performance across patient access, workflow efficiency, utilisation, and turnaround times
• Lead, coach, and develop Site Managers and operational leaders to build a high-performance culture
• Support delivery of financial outcomes, including productivity, cost control, and EBIT performance
• Partner with clinical leaders to ensure safe, high-quality patient care and service consistency
• Ensure compliance with regulatory, accreditation, and quality standards
• Strengthen relationships with referrers, WA health stakeholders, and regional partners
• Lead operational improvement initiatives across both metro and regional services

ABOUT YOU

• Proven experience in a senior multi-site operations leadership role (radiology will be highly regarded)
• Demonstrated ability to act as a trusted deputy / second-in-command
• Strong commercial and financial acumen, with a track record of delivering performance outcomes
• A people-focused leader with experience building capable, accountable teams
• Strong stakeholder engagement skills, including working with clinical teams and external partners
• Experience leading operational improvement and change initiatives
• Demonstrated strategic planning and project management.
• A pragmatic, solutions-focused approach with high levels of resilience and judgment

Highly regarded:

• Experience and/or qualifications in radiology, diagnostic imaging, or healthcare services
• Understanding of regional service delivery and WA healthcare environment
• Familiarity with billing, compliance, and patient administration processes

Key Performance Indicators

Success in this role will be measured by:

• Improved patient access, wait times, and service availability
• Achievement of report turnaround time (TAT) and utilisation targets
• Delivery of labour efficiency, cost control, and EBIT performance
• Strong employee engagement, retention, and leadership capability uplift
• Positive patient, referrer, and stakeholder feedback
• Successful audit, compliance, and accreditation outcomes

Why Join Apex Radiology

• A genuine second-in-command leadership role with executive exposure
• Opportunity to lead a diverse WA footprint, including regional services
• Work closely with an experienced General Manager and clinical leadership team
• Play a key role in shaping operational performance and future growth
• Be part of an organisation that values quality, integrity, and continuous improvement

ABOUT US

Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine.

Part of the Integral Diagnostics (IDX Group), one of Australasia's largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.

Apply Now

If you are a senior operations leader ready to step into a broad, high-impact role within a respected healthcare provider, we would welcome your application.

👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on 04•• ••• 518