Team Leader Brighter Futures

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

The Brighter Futures Program, also known in the sector as the Extended Post Care Service (EPCS), supports young people transitioning out of the child protection system at the age of 18 across the Brisbane region. The program offers intensive, one-on-one case management through an assertive outreach model, focusing on enhancing independent living skills for those with complex backgrounds and limited support. Financial support is a key component, helping young adults manage the costs of independent living and strengthening their financial decision-making skills in line with their transition goals.

The Brighter Futures Team Leader role is a front-line management role, part of the Community Services leadership team. As a Team Leader at ATSICHS, we believe in leading teams through showing and doing, not delegating and micro-managing. We utilise a coaching approach to management that supports staff to achieve excellence with clients through side-by-side in-field mentoring and coaching, growing staff practice skills, professionalism, stakeholder influencing, and personal organisation. As a leadership team, and front-line Team Leader, we are focused on client impact above anything else. Client impact in a manager role means we utilise data in a safe and supportive way to identify team case management quality, engage clients across the service to ensure our follow-through and client satisfaction, and proactively harness client feedback to make improvements as a team.

Duties

• Ensure all staff maintain a minimum caseload. Operate a fortnightly Triage and Allocation of new referrals to always maintain minimum benchmark.
• Build staff capacity to deliver quality case plans and reviews, ensuring scoring of assessment domains are accurate and adhere to minimum quality benchmarks.
• Ensure all staff complete an initial 'Client Safety Screening Assessment' and corresponding 'Safety Plan' where appropriate.
• Develop and implement consistent weekly data dashboards and operational systems to track team/individual staff throughput and outcome targets. Send data to staff and use it as the basis of all staff supervision and support.
• Ensure all staff facilitate ATSICHS ‘Narrative Assessment Tools’ and are completed in full by client ensuring the voices of clients are imbedded in their assessment.
• Create and implement bespoke solutions to improve individual staff quality case management practices, ensuring individual learning plans, targeted training, in-field coaching, and performance coaching is exhausted to achieve quality benchmarks. Ensure development activities utilise the online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding).
• Lead the delivery of client feedback and brief wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) to be utilised by staff upon every face-to-face interaction. Disseminate staff uptake and scoring data, building a practice culture of responsive client improvement.
• Complete the full cycle of monthly managerial requirements with all direct reports in the Mobnet system, including (1) Two-way Feedback Survey, (2) Practice Supervision, and (3) Performance & Coaching.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Coopers Plains team that will help you grow personally and professionally.

Benefits

• Permanent Full-Time position.
• 12% Super and not-for-profit salary packaging available.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR 

• Diploma in relevant Community/Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.

AND

• Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions

• In-depth technical knowledge of relevant social care legislation (child protection, housing etc.) and ability to guide staff on legislative requirements. 

• Demonstrated knowledge and experience in team management, including directing staff workflow and client quality. Forward plan operational constraints, team culture, and forecasting 12-month operational change priorities.

• Ability to support staff in applying sound social service and child protection practice reasonings to influence stakeholders (Child Safety, Schools, Hospitals etc.). Develop strong team working culture to motivate staff and sustain behaviour change in influencing others.

• Demonstrated ability to connect numerous internal ATSICHS programs and services to activate wrap around care for families, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

• With the support of Manager and operational policies, ability to problem solve barriers to service provision, while adhering to client risk and safety standards.

Additional Requirements

• National Police Certificate.
• Current Working with Children's Card (Blue Card) or be eligible to apply.
• Driver's Licence.
• Evidence of Work Rights.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.