Front of House Team Leader – Part-Time / Full-Time

Casa Nova is looking for an enthusiastic and reliable Front of House Team Leader to join our team.

This is an excellent opportunity for a senior waitstaff member, supervisor or experienced hospitality professional who enjoys leading a team, delivering exceptional guest experiences and helping busy restaurant services run smoothly.

We are open to both part-time and full-time applicants. We are looking for someone who is confident on the floor, positive with customers and capable of taking responsibility during service.

About the role

As a Team Leader, you will help lead daily front-of-house operations and support the team to deliver consistent service standards.

Your responsibilities will include:

• Leading and supporting the front-of-house team during service.
• Welcoming guests and ensuring a friendly, professional dining experience.
• Allocating sections, coordinating staff and keeping service organised.
• Training and coaching team members on service standards and procedures.
• Handling customer feedback and resolving issues calmly and professionally.
• Supporting opening, closing, cash-handling and daily operational procedures.
• Communicating effectively with the kitchen, management and wider team.
• Maintaining food safety, cleanliness, presentation and workplace safety standards.

About you

The successful candidate will have:

• Previous experience in a restaurant, café, bar or hospitality environment.
• Supervisory, team leader or senior waitstaff experience.
• Strong communication and people-management skills.
• A positive attitude and the ability to remain calm during busy periods.
• Excellent customer service and problem-solving skills.
• Good attention to detail and a professional presentation.
• Availability to work evenings, weekends and public holidays.
• The legal right to work in Australia.

A current RSA certificate is required .Experience with Italian dining, reservations systems, POS systems, events or multi-site restaurant operations will be highly regarded.

What Casa Nova offers

• Part-time or full-time employment.
• Competitive pay based on experience and applicable award requirements.
• Consistent shifts and the opportunity for additional hours.
• Supportive management and a friendly team environment.
• Training and development opportunities.
• The opportunity to grow into a senior supervisor or assistant manager role.
• The opportunity to work with an established and growing hospitality group.

Pay: $27.97 – $41.00 per hour

Benefits:

• Employee discount
• Free drinks
• Free food

Work Location: In person