Admin and Visits Support Officer

Job description
Agency Department of Corrections Work unit Business Support Unit, Alice Springs

Correctional Centre – Admin and Finance
Job title Admin and Visits Support Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Alice Springs
Position number 50857 RTF 354209 Closing 25/08/2026
Contact officer Heather Rosier at Heather.Rosier@nt.gov.au
About the agency https://justice.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354209
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
This position is responsible for coordination of quality business support to internal and external clients customer focused on
visit enquiries service and associated administrative duties for the Alice Springs Correctional Centre administration team.

Key duties and responsibilities
1. Respond as the first point of contact to incoming phone enquiries relating to general internal/external stakeholders,

other third parties, approved social and professional visitors through the monitoring of the ASCC switchboard and ASCC
visits phone lines.

2. Coordination of professional visitors with internal stakeholders
3. Process incoming and outgoing mail to the Centre in-conjunction with custodial staff.
4. Handle a range of enquiries, face to face, telephone or electronic from internal and external stakeholders in respect of

visit bookings, provide clear, timely, practical information and guidance in accordance with relevant NT Government
Legislation and Departmental Policies whilst maintaining appropriate confidentiality.

5. Contribute to the business support unit and promote a high level of customer focused service and other duties as
required.

Selection criteria

Essential
1. Experience in providing a high level of administrative support including the ability to manage a demanding workload and

meet deadlines.
2. High standard of communication skills and the ability to communicate effectively with staff and the general public, whilst

upholding confidentiality.
3. High level of customer focus being self-motivated with the ability to use initiative.
4. Demonstrated competence in the use of computer applications, such as spreadsheets, mainframes and databases.
5. Ability to work in a small team and work independently under pressure with minimal supervision.
6. Ability to work in a cross-cultural environment and communicate effectively at all levels and an ability to interact with

people from diverse cultures.

Desirable
1. Current Drivers Licence

Further information
NT Correctional Services has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises,
facilities or in vehicles, nor whilst working off-site. The preferred applicant/s will be required to complete a pre-employment
questionnaire and the successful applicant/s will be required to undergo a criminal history check (confirmed by fingerprints
and name check) prior to commencement of employment. An adverse criminal history will not necessarily exclude an
applicant from this position. All NT Correctional Services employees are subject to random drug and alcohol testing.