Guest Service Agent

About Us
At Crowne Plaza Terrigal Pacific, we believe our people are the heart and soul of everything we do. Located directly across from beautiful Terrigal Beach on the NSW Central Coast, our hotel is more than just a place to stay – it’s a place where authentic hospitality, genuine care, and warm welcomes create truly memorable guest experiences.

Just over an hour from both Sydney and Newcastle, Terrigal offers a relaxed coastal lifestyle paired with real career growth. Known for developing some of IHG’s most talented professionals, we’re excited to offer an opportunity for someone who shares our passion for people.

We’re currently looking for a casual Guest Service Agent to join our friendly and supportive Front Office team. If you’re someone who naturally makes others feel welcome and thrives in a caring, team-first culture, this could be the perfect next step in your career

Your Day to Day
As a Guest Service Agent, you’ll be the first point of contact for our guests – the warm, friendly face that sets the tone for a great stay. While you’ll primarily work in front office operations, your training will also extend to concierge services and reservations, giving you a well-rounded understanding of hotel operations.

You’ll work across a rotating roster that allows you to develop a broad skill set, while always keeping guest experience at the centre. Supporting other departments when needed – whether it’s housekeeping or events – is just part of how we work as one team.

What We’re Looking For
We’re after someone who brings authentic energy, a caring nature, and a desire to make others feel welcome, along with a commitment to delivering heartfelt service. Experience using Opera or working in a similar role is a plus, but above all, we value your attitude and willingness to learn.

You’ll also bring:

• A natural, approachable communication style

• Strong attention to detail and a calm, solution-focused mindset

• Flexibility to work across weekends, public holidays, and some evenings

• A team-first attitude with the ability to pitch in when needed

• Confidence to stay composed in a fast-paced, guest-facing environment

• A professional appearance and pride in wearing your uniform

• Valid Australian working rights appropriate to the role

What We Offer
When you join our team, you’ll step into an environment where you’re supported to grow, be yourself, and feel valued – every day. Benefits include:

• Free staff meals

• Access to wellbeing programs and support services

• Discounts on accommodation, dining, and retail through our IHG perks platform

• Ongoing learning through IHG career development pathways

• Career milestone celebrations and internal mobility across the IHG network

• Transfer of service benefits between IHG hotels

At Crowne Plaza Terrigal Pacific, we celebrate individuals who care deeply, lead with kindness, and deliver service that feels real – not rehearsed.

If this sounds like you, we’d love to welcome you.
Apply today at http://careers.ihg.com/