Retail Supervisor

Key Responsibilities
The successful candidate will be responsible for supervising the day-to-day operations of the retail store, ensuring excellent customer service, efficient staff management, and compliance with company standards. Duties include:

• Delivering prompt and high-quality service to customers

• Handling customer inquiries and resolving complaints professionally

• Planning and preparing staff work schedules and assigning duties

• Recruiting, training, evaluating, promoting, and, where necessary, dismissing staff

• Providing guidance to staff on handling complex sales and customer service situations

• Assessing returned goods and determining appropriate actions

• Monitoring inventory levels and placing orders for new stock as required

• Ensuring accurate pricing and effective product display across the store

• Enforcing safety, security, and compliance procedures

• Supporting merchandising and promotional activities

• Monitoring sales performance and implementing strategies to improve results

Ensuring adherence to company policies and relevant retail legislation