Technology Operations Centre Manager

• Computer Systems Officer Level 6
• Ongoing Full-Time

• Parramatta, Sydney Olympic Park, Huntingwood & Surry Hills

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Technology Operations Centre Manager to be part of our Data Centre Operations, Technology & Communication Services Command. The Technology Operations Centre (TOC) Managers’ primary role is to plan, organise, and manage a team of 24/7 operators to ensure stability and availability of all NSW Police Force critical technology services. The TOC Manager is responsible for data centre operations, real time availability insights, major incident management and enterprise problem management insights.

This is a rare opportunity to lead the NSW Police Force Technology Operations Centre, responsible for the availability, stability and resilience of technology services that directly support frontline policing and public safety across New South Wales. 

As the TOC Manager, you will lead a 24x7 operation with accountability for critical technology services, data centre operations, major incident management, operational risk management and the evolution of real-time service visibility across one of Australia's largest and most complex technology environments. 

The role offers the opportunity to influence executive decision-making, drive operational transformation, shape monitoring and service assurance capabilities, and work across a diverse range of technologies, vendors and stakeholders. You will play a key leadership role in improving service reliability and ensuring critical systems remain available to support operational policing outcomes throughout the State. 

This position is ideal for a technology operations leader who enjoys solving complex challenges, leading high-performing teams, and making a meaningful contribution to services that have a real impact on the community.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;

• salary packaging options via superannuation contributions or a novated vehicle lease;

• in-house gym facilities at Parramatta & Surry Hills.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

How have you led a 24x7 Technology Operations Centre or similar operational environment to improve service availability, operational resilience, and real-time visibility across critical technology services?

Target Question 2:

Describe how you would establish and lead a high-performing Technology Operations Centre responsible for 24x7 monitoring, data centre operations, major incident management, and the availability of critical business services.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 04•• ••• 666.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application,  please contact the NSWPF Aboriginal Employment & Engagement team at ••••@police.nsw.gov.au
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at ••••@police.nsw.gov.au  

• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at ••••@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact:  taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.