Application Delivery Manager | SYD

Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role (your Why)

As an Application Delivery Manager (ADM) within our Applications Management team, you’ll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You’ll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.

What You’ll Do

As an Application Delivery Manager, you will be focused on:

Service Delivery Leadership

Own delivery of application services across the engagement landscapeEnsure SLA compliance across incident, request, and change managementLead service performance, reporting, and governance cadence

Coordination & Oversight

Coordinate workload across application groups and resolve cross-functional dependenciesDrive major incident (P1/P2) coordination ensuring rapid restorationOversee prioritisation and alignment with business-critical applications

Stakeholder & SIAM Interface

Act as the primary interface to stakeholders and service ownersCoordinate with Cloud, Network, EUC, and vendors to ensure seamless serviceSupport SIAM governance and cross-service line outcomes

Change, Release & Lifecycle Governance

Oversee execution of minor changes, patching, and upgradesEnsure lifecycle planning (patching, upgrades, vendor alignment) is deliveredGovern risk, compliance, and audit requirements

Continuous Improvement

Drive proactive improvements (automation, performance tuning, defect reduction)Leverage AI/automation (e.g., triage, pattern detection) to improve efficiencyLead problem management and root cause initiatives

What You’ll Bring

Required experience:

10+ years in application service delivery or managed servicesStrong ITIL-based service management expertiseExperience managing multi-vendor/cloud enterprise environmentsProven leadership of distributed/global teamsExcellent stakeholder engagement and commercial awareness

Nice to have:

Experience in project management (Agile, Prince2, PMP)Familiarity with automation frameworks and service delivery innovationITIL V4 certificationBusiness operations or managed services experienceConstruction industry/applications preferred

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size.

It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work.

You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.