Client Lead

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The Client Lead (Media Leads) is a strategic leader responsible for optimising the overall health, performance, and revenue growth of a client portfolio, rather than managing day-to-day operational account delivery. Operating with an aerial view across multiple client relationships, the Media Lead identifies macro trends, recurring client needs, commercial opportunities, and systemic risks that isolated account teams cannot see. The role involves high-level stakeholder management, cross-functional collaboration, AI adoption/usage and leading organisational best practices to drive growth, client satisfaction and team effectiveness.

Internally and externally, the Client Lead is a critical orchestrator and feedback mechanism. Externally, this role owns the executive partnership strategy, maintaining long term business alignment through high-level "Top-to-Top" meetings with senior client stakeholders; internally, they collaborate with Capability Leads, Senior Leadership, and major Technology platform partners to translate portfolio insights into scalable, coordinated action plans. Success in this role is measured not by operational output, but by the quality of organisational decisions they enable, resulting in healthier portfolios, stronger cross-capability collaboration, and high-performing client teams capable of operating independently.

Role Responsibilities

• Oversee large, complex client accounts’ strategic planning, growth initiatives, and delivery. Cultivate strong senior stakeholder relationships and act as a trusted advisor to grow existing clients.
• Lead in formulating and executing the AUNZ media strategy, ensuring alignment across teams and influencing strategic direction for key accounts and internal initiatives.
• Build a cohesive, inclusive, and motivated team environment. Lead internal initiatives, promote knowledge sharing, and develop team capabilities through training and mentorship.
• Support budgeting, forecasting, profitability analysis, and operational efficiencies to ensure sustainable growth and resource utilization.
• Lead on AI adoption and manage resourcing, delivery, and financial management at the organisational or client level. Implement standard processes, lead retrospectives, and optimize workflows.
• Maintain in-depth awareness of media products, industry trends, and competitive landscape. Support development of collateral and thought leadership materials.
• Foster strong relationships across departments such as sales, strategy, and operations. Lead initiatives to align efforts and optimize client outcomes.
• Dedicate time to understanding market dynamics, sharing insights to inform strategic planning and client engagements.
• Demonstrate advanced decision-making, conflict resolution, emotional intelligence, and proactive problem-solving. Promote a positive, innovative, and high-performance culture.

Requirements:

• Bachelor’s degree or higher in marketing, business, communications, or related fields.
• 6+ years in roles within media, marketing, or advertising organizations, with robust experience managing client portfolios, teams, and strategic initiatives.
• Proven success in developing and executing integrated media strategies, leading organizational change, and inspiring cross-functional teams.
• Strong ability to build and maintain C-level relationships, influence decision-makers, and manage complex stakeholder landscapes.
• Extensive experience in resource planning, project delivery, profitability analysis, and process standardization.
• Deep knowledge of media landscape, emerging channels, digital platforms, and industry innovations.
• Skilled in team management, coaching, mentoring, and creating a high-performance culture that attracts and retains talent.
• Excellent at delivering strategic presentations, thought leadership, and stakeholder communications.

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About Monks 

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.