Service Advisor/ Administration

Service Advisor / Administration (Casual)

Ongmac Trading – Lismore, NSW

Are you an organised, customer-focused person who enjoys working in a fast-paced environment? Ongmac Trading is looking for a motivated Service Advisor / Administration team member to join our friendly team in Lismore.

This is a casual position with a minimum of 20 hours per week, with the opportunity for additional hours during busy periods. Award wages and casual loading apply.

About the Role

As the face of our service department, you'll be responsible for providing exceptional customer service while supporting the day-to-day administration of our busy workshop.

Your responsibilities will include:

• Welcoming customers and managing service enquiries

• Booking service appointments and coordinating workshop schedules

• Preparing job cards, invoices and service paperwork

• Keeping customers informed throughout the service process

• Processing payments and maintaining accurate records

• General reception and administrative duties

• Liaising with technicians and the parts department to ensure smooth workshop operations

About You

You'll be someone who enjoys working with people and takes pride in delivering excellent customer service.

Ideally, you'll have:

• Previous administration, reception or customer service experience

• Strong communication and interpersonal skills

• Excellent organisational skills with the ability to multitask

• Confidence using computers and learning new systems

• A positive attitude and strong attention to detail

• The ability to work both independently and as part of a team

Experience in the automotive, agricultural machinery or service industry is an advantage but not essential, as training will be provided to the right candidate.

Why Join Ongmac Trading?

• Casual position with minimum 20 hours per week

• Award wages plus casual loading

• Supportive, family-oriented team environment

• On-the-job training and ongoing support

• Opportunity for additional hours as the business grows

• Work with a well-established and respected local business

If you're reliable, enjoy helping customers and are looking for a rewarding role in a supportive workplace, we'd love to hear from you.

Apply now by submitting your resume and a short cover letter outlining why you'd be a great fit for the role.

Applications will be reviewed as they are received, so don't delay.