Overnight Guest Service Agent - Bell Desk

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

The Overnight Guest Service Agent - Bell Desk is responsible for extending a warm arrival welcome and fond farewell to all guests. This position assists arrival and departure guests with the smooth transfer of luggage, packages and the safe and efficient movement of vehicles in line with established processes. They also assist with providing directions to guests and arranging transport during the day.

The Role

• Greet and welcome all guests to the hotel in a warm, professional and friendly manner. Open doors, assist guests/visitors entering, and leaving property.

• Ensure guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.

• Provide efficient luggage storage, retrieval of parcels and other objects for guests and ensure accurate inventory of items on loan, and all items are collected in time.

• Be knowledgeable of the hotel's offerings, special events or promotions to provide the most up-to-date information and accurate information to guests.

• Cleans and prepares work area for next day operation.

• Arranges and performs newspaper delivery during the overnight hours.

• Hails taxis and answers guests’ inquiries.

• Prevents entrance of unauthorized or undesirable persons; keeps main entrance and frontage neat at all times.

Talent Profile

• Full Drivers license. 

• Amenable to work overnight shift.

• Experiences in similar role at luxury hotels/resort or commercial facilities. 

• Basic computer skills with hands on experience in room maintenance. 

• Good spoken English. 

• Valid working rights in Australia. 

What you will receive with Capella Sydney

• Become a part of a vibrant and supportive work environment.

• Work in beautifully designed spaces and enjoy amenities in a historic building.

• Enrol in online LinkedIn courses to enhance your personal and professional development.

• Complete uniform provided and cleaned.

• Savour free meals during your shift.

• Take advantage of hotel and group discounts.

• Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.

• Make the most of the birthday leave.

• Explore opportunities for growth and development both within the group and beyond.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.