Assistant Manager, Guest Experience | Sydney

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond the Paycheck (Benefits & Perks) 

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary  

The Assistant Manager is a key member of the store leadership team, reporting to the Store Manager. They help drive results, coach and develop our Specialists and Educators, and consistently deliver outstanding guest experiences. This role is assigned to one of two focus areas: 
 

The Assistant Manager, Guest Experience (AM, GE) leads from the floor while building, developing, and inspiring a high-performing team. They foster an inclusive environment where team members feel a strong sense of belonging and are supported to grow. Responsible for hiring, onboarding, performance management, and development, they drive team success while consistently delivering exceptional guest experiences and product education.

• Lead and coach Educators and Specialists to deliver outstanding guest experience

• Drive team engagement through feedback, mentoring, and performance conversations

• Support recruitment, onboarding and team succession planning

• Build Inclusive community and brand relationships with ambassadors and local partners

• Lead from the retail floor to ensure our guests and team feel welcomed, understood, and supported

• Support Visual Merchandising and Product Operations excellence
  

Click 'Apply' to discover available roles and store locations. 

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

• Integrity: Behaves in an honest, fair, and ethical manner

• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work

• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives

• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions

• Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values

• Change Management Leadership: Leads others through change processes and uncertainty

• Interactive Communication: Conveys information effectively and understands information shared while interacting with others
  

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.