Library & Museum Assistant - Customer Engagement x 2

Library & Museum Assistant - Customer Engagement
$67,004 – $81,186 pa pro rata + Superannuation
Part-time - 52 hrs (rotating 4-week work pattern)
Part-time - 74.5 hrs on (rotating 4-week work pattern)

 About us:
The City of Belmont is a Tier 1 council that proudly offers its residents and visitors facilities, services, events, spaces and plans for the future, enabling the community to live, work and play in healthy, efficient, safe and sustainable ways. The City of Belmont boasts spectacular views of the Swan River, proximity to the Perth Central Business District, has state-of-the-art facilities at the Belmont Library and Museum Hub, plentiful multipurpose parks, and includes Perth Airport’s Domestic and International terminals within its boundaries.

The City of Belmont offers employees free onsite parking, easy access to public transport, great end-of-trip facilities, purchased leave, a co-contribution to superannuation and other great employee benefits.

We are seeking two friendly, enthusiastic and customer-focused Library & Museum Assistants - Customer Engagement to join our Library and Museum team. This is an exciting opportunity for someone who enjoys collaborating with people, thrives in a dynamic community environment, and is enthusiastic about delivering exceptional customer experiences.

As key members of our team, you will support the delivery of library and museum services, assist customers with a wide range of enquiries, and help create a welcoming and engaging space for visitors of all ages and backgrounds.

About the Role
Reporting to the Specialist Library and Museum Hub, Customer Engagement, you will play a key role in ensuring the efficient operation of library and museum services while delivering outstanding frontline customer service.

Key responsibilities, but not limited to:

• Providing exceptional customer service and assisting visitors with enquiries relating to library and museum services, facilities and resources.

• Processing memberships, loans, returns, reservations, payments and retail transactions accurately.

• Supporting customers with research enquiries, information requests and basic technology assistance.

• Maintaining library and museum collections, shelving, displays, retail areas and public spaces to a high standard.

• Assisting with daily operational, administrative, opening and closing activities to ensure services run smoothly.

• Collaborating with colleagues to support service delivery, continuous improvement, and positive community outcomes.

About You
You will be passionate customer service professionals who enjoy connecting people with information, history, culture and community. You thrive in a public facing environment, take pride in delivering exceptional service, and enjoy helping people of all ages and backgrounds access resources, services and experiences.

You are organised, adaptable and approachable with excellent communication skills and a genuine commitment to creating positive customer interactions. Whether assisting a customer with a research enquiry, helping someone navigate technology, or ensuring collections and displays are presented to a high standard, you will bring enthusiasm, initiative and attention to detail to everything you do.

To be successful in this role, you will possess:

• Exceptional customer service and people skills, in a library, museum, visitor services or customer-focused environment with a diverse range of people.

• Well-developed research skills with strong organisational, administrative and problem-solving abilities.

• Confidence using Microsoft Office applications and other computerised systems, including databases, library management systems or point-of-sale systems.

• The ability to work independently and collaboratively within a team environment.

• Initiative, sound judgement and a commitment to delivering high-quality services to the community.

Why Join Us

• Work in a unique environment that combines library, museum and customer engagement services.

• Enjoy a varied and rewarding role where no two days are the same.

• Access opportunities for learning, development and professional growth.

How to apply:
By clicking the ‘apply’ button, you will be directed to the City of Belmont’s employment page, where you can access the position description. Please enter your details, upload your current resume and cover letter. Please complete the questionnaire and then submit your application.

Applications close: Friday, 4 September 2026

Please note: Applications are considered as they are received, and interviews will be arranged accordingly. The City reserves the right to close adverts early; early applications are encouraged.

The City of Belmont is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people without regard to race, gender, ethnicity, disability, age, religion, or sexual orientation. We encourage applications from an Aboriginal and Torres Strait Islander heritage, people with disabilities, and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Belmont. If you require additional support or adjustments regarding interview arrangements, please advise in advance.

For more information on eligibility requirements and to apply for this position, please visit www.belmont.wa.gov.au. Further assistance with your application is available by phoning 08 9477 7***.